Description

Position Overview

The Knowles Company is seeking a Rental Agent to support our Rentals Department. This position is designed for someone who is detail-oriented, organized, and interested in building a career in vacation rental management. The Rental Agent plays a key support role in day-to-day rental operations and will work alongside our team of five full-time Senior Rental Agents. 

This role is primarily focused on managing Airbnb communications and booking requests, with lease-writing responsibilities limited to Airbnb reservations only. In addition to Airbnb support, the Rental Agent serves as primary administrative support to our Listing Agent.

Career Growth and Advancement

This role is designed as a pathway to becoming a Full-Time Rental Agent. With demonstrated competence, reliability, and initiative, the role may grow into a full-time position with expanded responsibilities, commission potential, and benefits eligibility.

This Role Is Perfect For

Someone who enjoys hospitality and client communication
A highly organized, detail-oriented person who thrives in a fast-paced environment
Someone comfortable managing online booking platforms and guest communication
A collaborative team player who enjoys supporting others behind the scenes
An individual interested in growing into a long-term career in vacation rental management

Key Responsibilities

Support Airbnb booking inquiries and reservation requests
Communicate with guests through Airbnb messaging before and after booking
Write and process Airbnb leases
Ensure accuracy and completeness of Airbnb reservations
Support the Listing Agent with administrative and data management tasks
Coordinate with Senior Agents as needed on availability, special requests, or exceptions.
Support the VRBO Agent as needed when coverage is required

Required Experience

Prior experience in hospitality, customer service, or guest-facing roles such as hotels, inns, restaurants, tourism,or short-term rentals
Strong written client-facing communication skills
Excellent organizational skills and attention to detail
Comfort learning new systems and technology, including booking platforms and internal databases
Confidence managing multiple project streams and defining your own task-lists

Preferred Experience

Property management experience, particularly with Airbnb or VRBO
Familiarity with vacation rental operations, including turnovers and cleaners
Photography experience or comfort taking property photos
Knowledge of social media platforms and best practices
Local knowledge

For a full job description or to inquire about the role, please email Claire Dorwart at businessmanager@knowlesco.com with your resume and brief cover letter.