Description

Juniper Preserve, located in Bend, OR, is pleased to announce an excellent career opportunity for a Reservations Manager! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

The Resort Reservations Manager is responsible for leading the reservations department, managing booking operations, and ensuring rooms are blocked to maximize efficiency. This role oversees daily reservation activities, optimizes occupancy and revenue, ensures accurate and efficient handling of individual guest bookings and is the liaison between the property and the offsite reservations team.

Reservations Operations Management

• Oversee and optimize daily room inventory to maximize occupancy, revenue, and guest satisfaction
• Curate room assignments with a focus on personalization, considering guest preferences, stay history, VIP status, and special occasions
• Pre-block and meticulously prepare arrivals for VIPs, repeat guests, and high-value clientele
• Manage upgrades and suite allocations strategically to enhance guest satisfaction and loyalty
• Identify opportunities to elevate the guest journey through thoughtful room placement and surprise-and-delight moments

Revenue Strategy & Performance

• Collaborate with Revenue Management to implement pricing strategies, promotions, and demand-based controls
• Monitor booking pace, pickup trends, and forecasting to support revenue optimization
• Analyze performance metrics (ADR, occupancy, conversion rates) and implement improvements

Room Inventory & Guest Experience Management

• Maintain real-time accuracy of room status (clean, inspected, out-of-order, out-of-service) within the PMS
• Monitor and execute overbooking strategies in alignment with revenue goals while preserving guest experience

Interdepartmental Coordination

• Collaborate with Housekeeping to prioritize room readiness, ensuring suites and premium accommodations meet luxury presentation standards
• Partner with Guest Services teams to anticipate and fulfill special requests and experiences
• Coordinate closely with Engineering to ensure timely resolution of maintenance issues affecting guest rooms
• Support group and event arrivals by ensuring seamless rooming list execution and tailored accommodations

Reservations Systems & Distribution

• Oversee all reservation channels, including direct bookings, online travel agencies (OTAs), and third-party partners
• Ensure accurate input and management of room inventory, rates, packages, and restrictions in the PMS/CRS
• Coordinate and monitor owner and vacation rental reservations

Guest Communication & Conversion

• Maximize conversion rates through effective inquiry handling, upselling, and personalized recommendations
• Ensure all guest communications (phone, email, online) reflect luxury service standards and attention to detail
• Resolve room-related guest concerns with professionalism, discretion, and a service recovery mindset

Qualifications

• Hospitality experience, vacation rental or property management experience is a must
• Hospitality degree preferred or equivalent luxury hotel/resort experience
• 2-4 years of experience in Rooms Division, preferably within a luxury hotel or resort environment
• Advanced proficiency in property management systems (e.g., Springer-Miller Preferred)
• Strong understanding of service standards and guest personalization practices
• Exceptional attention to detail and organizational skills
• Ability to remain composed and decisive in a fast-paced, high-expectation environment
• Excellent interpersonal and cross-departmental communication skills
• Flexibility to work varied shifts, including weekends and holidays

Skills

• Guest experience and personalization
• Strategic inventory and revenue awareness
• Discretion and professionalism
• Cross-functional collaboration
• Anticipatory service mindset
• Problem-solving with a focus on service recovery
• Preferred Experience with Rez Force and Revinate

Working Conditions

• Fast-paced resort setting with high guest expectations
• Frequent collaboration with multiple departments
• Combination of desk-based work and operational presence
• Schedule flexibility required to support peak operational periods

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com .