Description

Overview

The Manager of Golf Operations is responsible for assisting the Director of Golf in the daily management and operation of the golf program while ensuring an exceptional private club experience for the membership. This position provides leadership to the Golf Shop staff, oversees golf operations, manages tournaments and events, maintains merchandising and inventory standards, and delivers outstanding member service.

The ideal candidate is an organized, service-oriented PGA Professional who demonstrates strong leadership, excellent communication skills, attention to detail, and the ability to create a welcoming environment for members and guests.

Experience Required

Qualifications

• PGA of America Class A Professional (preferred)
• Minimum 3-5 years of experience in private club operations
• Strong tournament operations experience
• Retail merchandising and inventory management experience
• Excellent organizational and leadership skills
• Exceptional communication and interpersonal abilities
• Ability to work weekends, holidays, and extended hours during golf season
• Valid driver's license

Physical Requirements

• Ability to stand for extended periods.
• Lift up to 40 pounds.
• Work indoors and outdoors in varying weather conditions.
• Operate golf carts and tournament equipment.

Performance Expectations

Success in this role will be measured by:

• Exceptional member satisfaction
• Well-executed tournaments and events
• Accurate inventory management
• Strong Golf Shop presentation
• Efficient administrative operations
• Positive leadership and staff development
• Achievement of merchandising goals
• Adherence to club policies and operational standards

Core Competencies

• Leadership
• Member Service Excellence
• Professionalism
• Communication
• Organization
• Initiative
• Attention to Detail
• Teamwork
• Integrity
• Problem Solving
• Time Management
• Adaptability

Essential Responsibilities

Golf Shop Operations

• Assist in the daily operation of the Golf Shop and golf facilities.
• Serve as Manager on Duty in the absence of the Director of Golf.
• Maintain the highest standards of member and guest service.
• Ensure the Golf Shop is clean, organized, fully stocked, and professionally presented.
• Supervise daily opening and closing procedures.
• Ensure accurate cash handling and point-of-sale transactions.
• Assist in enforcing club policies, pace of play, and golf etiquette.
• Coordinate daily play with Outside Operations and Starter/Ranger staff.
• Resolve member concerns professionally and promptly.

Tournament & Event Operations

• Plan, organize, and execute club tournaments and golf events.
• Build and manage tournaments using Golf Genius.
• Prepare pairings, scorecards, cart signs, scoreboards, and event materials.
• Coordinate tournament setup with Outside Operations and Golf Course Maintenance.
• Manage scoring, rules administration, and event results.
• Oversee registration and check-in for tournaments.
• Coordinate prize distribution and merchandise credits.
• Ensure all tournaments operate efficiently while providing an exceptional member experience.

Administrative Responsibilities

• Assist with tee sheet management and daily scheduling.
• Maintain tournament calendars and operational schedules.
• Prepare tournament recaps and reports.
• Assist with budgeting and expense control.
• Manage member handicaps and GHIN services.
• Respond to member correspondence via phone and email.
• Prepare member communications and event notices.
• Maintain accurate records for tournaments, inventory, and merchandising.
• Assist with staff scheduling and payroll verification.

Merchandising & Inventory Management

• Assist with purchasing, receiving, and displaying merchandise.
• Maintain proper inventory levels for hard goods and soft goods.
• Conduct regular inventory counts and reconciliation.
• Process special orders for members.
• Ensure merchandise displays remain attractive and current.
• Monitor inventory turnover and minimize shrinkage.
• Coordinate vendor relationships and product deliveries.
• Assist with seasonal merchandising strategies.
• Maintain demo club inventory and fitting equipment.

Staff Leadership

• Supervise Assistant Professionals, Golf Shop staff, and seasonal employees.
• Assist with onboarding, and training.
• Promote professionalism and outstanding customer service.
• Mentor junior professionals pursuing PGA Membership.
• Foster teamwork and a positive workplace culture.

Member Experience

• Build strong relationships with members and guests.
• Deliver personalized service that exceeds expectations.
• Promote member engagement through tournaments, clinics, and instructional programs.
• Support member retention through exceptional hospitality.
• Represent Delaire Country Club with professionalism at all times.

Instruction (Optional)

• Provide approximately 5 hours of golf instruction per week on average, including private lessons, clinics, and new member orientations, as demands require.
• Conduct individual and group instruction that reflects the service standards of Delaire Country Club.
• Assist with club fitting events and equipment evaluations.
• Support junior golf programming and member player development initiatives.
• Promote instructional programs to increase member engagement and enhance the overall golf experience.
• Maintain current knowledge of teaching techniques, technology, and equipment to provide a first-class instructional experience.

Technology & Systems

Proficiency with:

• Jonas Club Management
• Golf Genius
• GHIN Handicap System
• Microsoft Office Suite
• Inventory Management Systems
• Point of Sale Systems
• Email and Digital Communication Platforms

Benefits

• Provide approximately 5 hours of golf instruction per week on average, including private lessons, clinics, and new member orientations, as demands require.