Description

As a member of Network Rapid Response Team ,your endless curiosity about technology will help you propel innovation and your career. Working in a team of highly motivated people like you, you'll work with customers and be accountable for production incidents, problems, change management, internal and external communications, lifecycle management and product evolution. You will create innovative solutions which will be part of large-scale infrastructure solutions that support our diverse and critical businesses.

When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.

At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.

It's time to take your career to the next level, and we can help. Apply today.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

About the Team

Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.

Primary Responsibilities

• Accountable for incident, problem, change management, risk, vendor and client relationship, internal and external communications, service delivery, lifecycle management and service evolution
• Execute the day to day duties of their function and to define and drive MIS requirements to support and improve the business processes they support
• Act as primary customer interface for day to day issues and queries.
• Leadership skills, emerging in management, Example : Team Leader / SME (Subject matter Expert)
• Responsible for coaching and mentoring less experienced team members as well as overall team management responsibilities
• Responsible for development of organizational functional goals, priorities and service objectives aligning with the overall GT strategy.
• Ability to create original documentation as well as update existing
• Acts independently and leverages critical thinking
• Advocates for customer base when faced with Infrastructure or Business Critical issues

Skills

• BE/BS degree or equivalent with 3 to 7+ Years of experience in Network Operation.
• Expertise in one or multiple Network Technologies : Routing & Switching (LAN, WAN, MAN), IP Services (Load Balancing, Bluecoat Proxies and Firewalls), Datacenter Technologies (Nexus, ASR, VXLAN, Cisco ACI / SIMPL , Arista Fabric), Optical (Ciena).
• Experience working in a banking, exchange or technology type environment within a global organization.
• Understand Network infrastructure components and how they are tracked and managed in various systems.
• Executes within a customer-centric environment.
• Ability to use (or learn) scripting languages such as Python, Ansible, etc.
• Experience in Protocol Analyzers (Cpacket, BigSwtich, Wireshark, Riverbed).
• Experience in capacity/monitoring management tools (Splunk, SevOne, ThousandEyes).
• Strong communication skills - written and verbal.
• Must be flexible, hands on and able to work in a fast paced, high pressure, client-focused and collaborative environment.