Description

Are you a hands-on problem solver who enjoys working outdoors and thrives on variety? Join our team as a full-time HFC System Technician and play a vital role in keeping our broadband and telephony services running smoothly for our customers.

As a HFC System Technician, you’ll be responsible for maintaining, troubleshooting, and repairing our hybrid fiber-coaxial (HFC) network. Your work will directly impact customer satisfaction and network reliability, whether responding to outages, performing routine maintenance, or supporting installation teams.

Key Responsibilities

• Diagnose and repair service interruptions for telephony and broadband internet services. This includes detecting, troubleshooting, resolving system outages, and performing emergency network restoration.
• Must be willing and available to work overtime and weekends when necessary.
• Conduct leakage detection and repairs using CLI ride outs.
• Provide bucket truck assistance for installation technicians.
• Perform construction maintenance, including splicing and activating aerial/underground coaxial cable.
• CATV power supply maintenance and activation.
• Maintain and stock vehicles and equipment for daily tasks.
• Troubleshoot network issues from the node through the distribution system to restore customer service.
• Complete daily paperwork and maintain tools and vehicle in good condition.
• Work and travel in all weather conditions.

Requirements

Required:

• High school diploma or equivalent.
• Valid Washington state driver’s license with a satisfactory driving record.
• Ability to climb and operate ladders and aerial lifts.
• Willingness to work overtime, nights, and weekends as necessary for emergency network restoration.
• Strong customer service and communication skills.
• Solid understanding of fiber optic and cable TV equipment, broadband concepts, RF, digital/analog transport, and line equipment.
• Proficiency with hand tools and advanced cable test equipment.
• Ability to read system designs from electronic files.
• Willingness to learn new technologies for system growth.
• Ability to prioritize and organize tasks.
• Familiarity with NEC and NESC standards.
• Knowledge of cable and AC/DC theory, construction practices, troubleshooting, and safety protocols.
• Stand and walk for extended periods of time, and ability to lift up to 75 lbs.
• Experience with HFC networks, RF, AC/DC theory, and customer premise networks.
• Prior work in telecommunications installation or service.
• Experience with coax and/or fiber network installation and maintenance.