Description

Overview

Cedar Hammock Golf & Country Club is a premier bundled golf community in Naples, Florida, where golf is central to the member experience and community lifestyle. The Club serves an active membership that values exceptional service, well-organized golf programs, engaging traditions, and a welcoming atmosphere.

Position Overview

Cedar Hammock Golf & Country Club is seeking an energetic, service-oriented, and highly organized PGA Golf Professional to serve as Head Golf Professional. This individual will provide hands-on leadership for the daily golf operation, ensuring exceptional member service, effective staff management, outstanding tournament execution, and the continued development of the Club's golf programs.

The Head Golf Professional will be a visible and approachable leader who builds strong relationships with members, guests, staff, and fellow department heads. The successful candidate will combine strong operational skills with sound business judgment, attention to detail, and a genuine passion for creating memorable golf experiences.

This position requires a professional who can balance the demands of a high-volume bundled golf community while maintaining consistent service standards, developing employees, and fostering a positive and accountable team culture.

Experience Required

Qualifications & Experience

• PGA of America Class A Membership
• Minimum of three to five years of experience in golf operations at a private club, preferably in a senior Assistant Golf Professional or Head Golf Professional role.
• Demonstrated ability to lead, develop, and motivate a professional golf operations team.
• Strong knowledge of tournament administration, handicapping, the Rules of Golf, tee sheet management, and golf facility operations.
• Experience with golf shop merchandising, inventory management, purchasing, and retail financial performance.
• Proven organizational skills and the ability to manage multiple priorities in a fast-paced, seasonal golf environment.
• Strong written and verbal communication skills, with the ability to interact effectively with members, staff, committees, and club leadership.
• Proficiency with golf management technology, including Golf Genius, GHIN, point-of-sale systems, tee sheet software, and Microsoft Office or comparable applications.
• Financial acumen, including budgeting, expense management, revenue analysis, and reporting.
• A demonstrated commitment to exceptional member service, professional integrity, and continuous improvement.
• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and peak-season tournament days.

Leadership Competencies

The ideal candidate will demonstrate:

• Member-first leadership: A genuine commitment to understanding member needs and delivering consistent, personalized service.
• Visibility and approachability: An active presence throughout the operation and a willingness to engage with members and employees.
• Operational excellence: Strong planning, attention to detail, follow-through, and consistent execution.
• Team development: The ability to coach employees, delegate effectively, establish accountability, and build a cohesive team.
• Business acumen: The ability to understand financial performance, manage resources responsibly, and identify opportunities for growth.
• Communication and collaboration: The ability to build trust, navigate challenging situations, and work effectively across departments.
• Tradition and innovation: Respect for the Club's established traditions while seeking thoughtful improvements to programs and services.

Measures of Success

The Head Golf Professional will be evaluated on performance in areas including:

• Member satisfaction, engagement, and service recovery.
• Consistency and efficiency of daily golf operations.
• Tournament quality, participation, preparation, and execution.
• Staff retention, training, performance, and professional development.
• Golf shop sales, inventory management, and achievement of financial objectives.
• Budget management and operational efficiency.
• Communication effectiveness and collaboration with other departments.
• Continued improvement of golf programming and the overall member experience.

Essential Responsibilities

Golf Operations & Member Experience

• Oversee the daily golf operation, including tee sheet management, golf shop services, starting, pace of play, outside services, and practice facilities.
• Maintain a visible presence throughout the golf operation and actively engage with members and guests.
• Deliver personalized, professional service while anticipating member needs and resolving concerns promptly and appropriately.
• Establish and maintain consistent operating procedures, service standards, and communication practices.
• Monitor golf course utilization, daily play, and seasonal demand to support efficient scheduling and an exceptional member experience.
• Administer golf access, guest policies, handicap procedures, and club policies consistently and fairly.
• Support member orientation, golf information sessions, and educational programs that help members understand club operations and traditions.

Tournament & Golf Program Management

• Plan, organize, promote, and execute the Club's annual golf tournament calendar, including member-member, member-guest, club championships, invitational events, couples' competitions, and association tournaments.
• Coordinate with men's and women's golf associations, tournament committees, and club leadership to ensure successful programming.
• Oversee tournament registration, pairings, handicaps, scoring, rules administration, cart assignments, event communications, prizes, and post-event follow-up.
• Manage tournament timelines and coordinate with Food & Beverage, the Golf Course Superintendent, and other departments to ensure seamless event execution.
• Develop tournament budgets, monitor expenses, and evaluate participation and member feedback.
• Ensure accurate application of the Rules of Golf, competition conditions, and handicap requirements.
• Identify opportunities to improve participation, introduce engaging formats, and strengthen established club traditions.
• Oversee outside golf events and special programming as approved by club leadership.

Staff Leadership & Development

• Recruit, hire, train, schedule, supervise, and evaluate golf operations personnel.
• Lead and mentor Assistant Golf Professionals, golf shop associates, starters, rangers, outside services personnel, and seasonal employees.
• Establish clear performance expectations, individual responsibilities, and standards of accountability.
• Conduct regular staff meetings and provide ongoing coaching, feedback, and professional development opportunities.
• Promote teamwork, professionalism, communication, and a service-first culture.
• Ensure adequate staffing levels during peak season, tournaments, and special events.
• Develop future leaders within the golf operation and support PGA Professional development.
• Maintain a positive, respectful, and productive work environment.

Golf Shop Operations & Merchandising

• Oversee golf shop operations, including inventory planning, purchasing, receiving, pricing, merchandising, and inventory control.
• Develop seasonal merchandise plans that reflect member preferences, current golf trends, and the Club's retail opportunities.
• Monitor sales, margins, inventory turnover, expenses, and financial performance.
• Maintain attractive product displays, effective inventory levels, and exceptional customer service.
• Develop promotional initiatives, special merchandise events, and member shopping opportunities.
• Ensure accurate point-of-sale procedures, inventory records, and retail reporting.
• Work within approved budgets and identify opportunities to improve profitability while maintaining product quality and member value.

Financial Management & Administrative Responsibilities

• Assist in developing and managing the annual golf operations budget.
• Monitor revenue, expenses, payroll, merchandise performance, and departmental financial results.
• Prepare operational reports and communicate performance trends, opportunities, and concerns to club leadership.
• Maintain appropriate internal controls for retail transactions, golf fees, guest charges, tournament revenue, and other golf-related activity.
• Review staffing efficiency, operating procedures, and resource allocation to improve productivity.
• Support long-term planning and capital improvement initiatives related to golf operations.
• Ensure department policies and procedures are documented, communicated, and consistently followed.

Instruction & Player Development

• Promote participation in golf through engaging instructional programs, clinics, and player development opportunities.
• Provide golf instruction to members and guests, as appropriate to the position's responsibilities and the candidate's qualifications.
• Develop programs for golfers of varying abilities, including beginner, intermediate, competitive, and junior players.
• Support the growth of women's golf, couples' programming, junior golf, and other participation initiatives.
• Encourage the use of practice facilities and promote opportunities for members to improve their games.
• Collaborate with other golf professionals to maintain a consistent, high-quality instructional experience.

Communication & Interdepartmental Collaboration

• Maintain clear, timely, and professional communication with members, club committees, staff, and club leadership.
• Prepare member emails, tournament announcements, golf calendars, instructional materials, signage, and other golf-related communications.
• Coordinate closely with Food & Beverage, Golf Course Maintenance, Membership, Accounting, and other departments.
• Attend management meetings and relevant committee meetings as assigned.
• Work collaboratively with the Golf Course Superintendent to coordinate course conditions, maintenance schedules, cart restrictions, practice facility needs, and member communications.
• Listen to member feedback and identify practical opportunities to improve service and operations.
• Represent Cedar Hammock Golf & Country Club with integrity, professionalism, and a commitment to its reputation and traditions.

Benefits

Salary

100% Lesson Income

401k program

Health, Dental, Vision Insurance