Description

Talking Rock Ranch is excited to announce the exceptional career opportunity of General Manager! Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service.

Position Overview

Talking Rock Ranch is seeking an exceptional General Manager (GM) to lead one of Arizona's premier private residential golf communities. The GM serves as the strategic and operational leader of the Club, responsible for delivering an outstanding member experience, driving financial performance, and cultivating a high-performing team culture.

This role requires a visible, relationship-driven leader who can balance member engagement, operational excellence, and strategic growth, while partnering closely with the Ownership and Troon leadership.

About Talking Rock Ranch

Talking Rock Ranch is a private, gated community in Prescott, Arizona, known for its:

• Championship Jay Morrish-designed golf course
• Strong sense of community and lifestyle programming
• High-quality food & beverage and clubhouse experiences
• Commitment to authentic, Western-inspired hospitality

The Club operates with a focus on member satisfaction, financial sustainability, and continuous improvement.

Position Summary

The General Manager is responsible for all aspects of club operations, including:

• Golf Operations
• Food & Beverage
• Agronomy
• Membership & Marketing
• Finance & Administration
• Activities & Fitness
• Facilities & Amenities

The GM ensures alignment across all departments to deliver a consistent, elevated member experience.

Key Responsibilities

1. Leadership & Culture

• Build and lead a high-performing leadership team
• Establish a culture of accountability, service excellence, and collaboration
• Recruit, develop, and retain top talent across all departments
• Lead with presence and visibility, engaging members and associates daily

2. Member Experience

• Champion a best-in-class member experience
• Maintain strong, authentic relationships with members
• Respond proactively to feedback and continuously improve service delivery
• Ensure consistency across all touchpoints (golf, dining, events, amenities)

3. Financial Management

• Develop and execute the annual operating and capital budgets
• Drive performance toward NOI targets and long-term financial health
• Monitor key metrics including:
  
  • Labor cost management
  • F&B cost of sales
  • Membership growth and retention
• Ensure accurate, timely financial reporting

4. Organizational Partnership

• Serve as the primary liaison to the Ownership Stakeholders
• Provide clear, concise, and strategic communication
• Align operational execution with the Club's strategic plan

5. Operations Excellence

• Ensure seamless execution across all departments
• Maintain high standards in:
  
  • Golf operations and course conditions
  • Dining quality and service
  • Facilities maintenance and aesthetics
• Drive continuous improvement initiatives and operational efficiencies

6. Membership & Revenue Growth

• Partner on membership sales strategy and positioning
• Support marketing and communications efforts
• Enhance programming and events to drive engagement and usage
• Strengthen the Club's brand within the Prescott market

7. Capital Planning & Projects

• Collaborate on long-term capital planning
• Oversee execution of approved capital projects
• Ensure projects are delivered on time, on budget, and aligned with member expectations

Qualifications & Experience

Required

• Minimum 7-10+ years of senior leadership experience in private club, resort, or hospitality management
• Proven success as a General Manager or senior department leader
• Strong financial acumen and operational expertise
• Demonstrated ability to lead teams and drive culture

Preferred

• Experience in residential golf communities
• Familiarity with Troon systems and platform (preferred but not required)
• Bachelor's degree in hospitality, business, or related field

Leadership Competencies

The ideal candidate will demonstrate:

• Presence & Visibility - Leads from the floor, not just the office
• Emotional Intelligence - Builds trust with members, Board, and team
• Strategic Thinking - Balances today's operations with long-term vision
• Communication Excellence - Clear, confident, and transparent
• Financial Discipline - Understands the business behind the experience
• Culture Builder - Creates an environment where people thrive

Success Metrics

Performance will be evaluated based on:

• Member satisfaction (NPS and feedback trends)
• Financial performance (NOI, budget adherence)
• Associate engagement and retention
• Membership growth and utilization
• Execution of strategic and capital initiatives

Why Talking Rock Ranch

This is a unique opportunity to lead a club that offers:

• A strong and engaged membership base
• A beautiful natural setting in Prescott, Arizona
• A culture rooted in community and lifestyle
• The support and resources of the Troon platform