Description

The Chase Card and Connected Commerce Communications team is seeking a communications professional to support external communications for the Branded Card business, including Chase Freedom, Slate and Small Business cards. This role requires experience in public relations, media engagement and integrated communications, with a focus on executing integrated campaigns and contributing to high-impact storytelling.

As an External Communications Senior Associate, Branded Card within the Consumer & Community Banking Communications team, you will play a key role on a high-performing team responsible for telling clear, credible and customer-focused stories about Chase's credit card products and experiences. You will partner across internal stakeholders and agency partners to develop and execute communications campaigns, manage media engagement and support day-to-day external communications.

Job responsibilities

• Help develop and execute strategic communications and PR campaigns that support business priorities
• Partner with marketing, legal, controls, business leaders, external partners and agencies to execute campaigns across channels
• Conduct proactive media outreach, assist with earned influencer engagement programs and support media moments tied to Freedom, Slate and Small Business card campaigns, launches and milestones
• Draft a variety of communications materials, from media pitches and press releases to executive briefing materials, reactive statements and social media copy
• Help to oversee and collaborate with communications/PR agency on campaign planning, execution and measurement
• Protect and enhance the reputation of the firm - both externally and among employees
• Partner with internal stakeholders to identify and advance storylines across Freedom, Slate and Small Business cards

Required qualifications, capabilities, and skills:

• 4+ years of experience in a communications/PR or marketing role
• Proven success in proactive and reactive media relations and in executing PR campaigns that deliver positive coverage and support business goals
• Experience in social media management and influencer engagement
• Experience working in financial services, credit cards, small business products or consumer-facing brands
• Relationships with lifestyle and/or business/finance media
• Some domestic travel
• Outstanding judgment and interpersonal skills, including partnering effectively with executives, peers and other functional groups across the company
• High level of independence, energy and integrity, demonstrating respect for a diversity of opinions and styles, and taking accountability / accepting responsibility
• Negotiation and influencing skills
• Experience with applying measurement tools to demonstrate success
• Fluency across social media and other multi-media channels, including in managing social media messaging

Preferred qualifications, capabilities, and skills:

• Experience in a large organization
• Experience in a PR agency setting
• Executive communications experience and comfort supporting senior leaders
• Experience working on an integrated marketing team

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n