Description

Museum Vision and Mission: 

MOHAI is treasured locally and respected nationally as a vibrant resource where history inspires us to build a better future. To serve our region, we bridge the past, present, and future by collecting, preserving, and sharing stories through compelling, innovative exhibits and community engagement.  

Position Title:    Education Office Coordinator 

Reports to:         Director of Education

Location:             MOHAI, at Lake Union Park’s historic Armory building

Classification:    Non-exempt; Full-time; Hourly

Schedule:            Monday-Friday, with occasional evenings and weekends

Rate of Pay:        $28-$35 per hour

Benefits:              Medical, dental, vision, and life insurance; holiday, vacation, and sick pay; 403(b) plan 

Position Description: 

The primary role of the Education Office Coordinator is to provide general administrative support to the Education department in their mission to present high-quality programming and educational experiences for K-12 youth. This position oversees the administrative needs of all Education department programming, including scheduling, internal and external communications, and adherence to departmental and institutional priorities, deadlines, and calendars. The Education Office Coordinator is a member of the Education team. 

Key Responsibilities: 

• Perform general administrative tasks for the Education department, schedule programs, and maintain multi-year calendars (department/organizational), website content, files, documentation, metrics, and data.
• Ensure that all communications and interactions are culturally responsive, respectful, and aligned with MOHAI’s commitment to inclusion, diversity, equity, and accessibility. 
• Foster a welcoming tone in communications, documents, forms, and other written materials by working closely with the Director, team members, and cross-departmentally to maintain cohesive MOHAI branding and communications. 
• Serve as internal and external point person for all K-12 and youth program-related correspondence with outside clients and partners, providing timely and solutions-oriented customer service to individual client needs.
• Manage a high volume of communications across multiple inboxes from the public, educators, school administrators, school representatives, and museum partners in a timely and organized way.
• Manage a high volume of scheduling requests and registrations across all school and youth programs, including field trips, summer camps, portable museum rentals, and other projects.
• Process and reconcile transactions, including department expenses, invoicing, and payment for all school and youth programs using Blackbaud Altru database (CRM). Track and resolve delinquent payments. 
• Provide budget support, including data entry, tracking, and reporting.
• Support the Director in collecting, tracking, aggregating, and managing department metrics. Maintain database to accurately document program metrics, records, and information.
• Manage CRM constituency groups and lists. Develop and maintain groups for ease of targeted mailings, project management, and reports, ensuring documentation and audience data practices support respectful, culturally responsive engagement with diverse communities.
• With the Advancement team, responsible for physical and digital mailings, including list preparation/maintenance.
• Write copy for department web pages, web forms, program contracts, and email templates, ensuring information is clear, accurate, and accessible to our clients. 
• In partnership with the Digital Media Specialist, write and edit copy and manage lists for digital communications, ensuring client-facing content reflects inclusive, respectful, and culturally responsive communications.
• Responsible for developing, maintaining, and organizing departmental processes and organizational systems that contribute to organization-wide data initiatives.
• Interact routinely and collaboratively with other departments to support coordinated and accessible education programming, following best practices that reflect the museum’s equity work and culturally responsive engagement.
• Provide periodic support for Education programs such as light facilitation of drop-in activities and summer camp break coverage. 
• Contribute to museum IDEA initiatives (Inclusion, Diversity, Equity and Accessibility) that support a welcoming and inclusive environment for staff, visitors, and community partners.
• Attendance at museum-sponsored events may be required.
• Perform other duties as assigned.

Qualifications: 

• 3+ years of administrative experience, preferably in a museum or nonprofit organization, with experience engaging or supporting diverse audiences and communities, or relevant and transferable professional experience. 
• Exceptional customer service skills. 
• Outstanding organizational skills and good judgment. Able to multitask to meet needs of high-volume, highly nuanced, and time-sensitive communications and deadlines.
• Dependable, punctual, friendly, and professional, with clear communication skills, composure, phone demeanor, and a culturally responsive and welcoming tone.  
• Proactive problem-solver who anticipates bottlenecks and works collaboratively with stakeholders to move forward.
• Excellent oral and written communication skills.
• Strong process and technical writing skills. 
• Demonstrated proficiency with CRM or ticketing/scheduling software. Knowledge of Blackbaud Altru a plus.
• Proficient with MS Office software, Zoom, and project management software such as Wrike. 
• Experience and/or interest in working with youth and adults in an informal education setting. Experience working with teachers and/or the public school system a plus.
• Able to work occasional evening and weekend hours.
• Possess or willing to acquire CPR (including child and infant) and First Aid certification. 
• Bilingual and multilingual language skills valued.
• Enthusiasm for MOHAI’s exhibits, programs, and mission. 

Museum Overview: 

For 70 years, MOHAI has been dedicated to enriching lives by preserving, sharing, and teaching the diverse history of Seattle, the Puget Sound region, and the nation. With a collection of 6.5 million artifacts, photographs, oral histories and archival items, and an expansive schedule of exhibits and programs, MOHAI is the region’s premier history center. MOHAI operates a dramatic and award-winning museum in Seattle’s vibrant South Lake Union neighborhood and a resource center in Seattle’s Georgetown neighborhood. MOHAI also hosts the Bezos Center for Innovation, focusing on the history and future of innovation in the Puget Sound region. MOHAI is accredited by the American Alliance of Museums, is an affiliate of the Smithsonian Institution, and has been selected by USA Today as one of the Top Ten History Museums in the nation. For more information, please visit mohai.org. 

To Apply: 

Please e-mail letter of interest and resume to Human.Resources@mohai.org. No phone calls, please.

MOHAI is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at Human.Resources@mohai.org.  

MOHAI is a 501(c)(3) organization and an Equal Opportunity Employer. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. We encourage individuals of all backgrounds to apply, including people of color, LGBTQIA2S individuals, people with disabilities, veterans, and those from communities historically underrepresented in museums and cultural institutions.