Description

Job Title: Director of Operations
 

Primary Function
The Director of Operations supports the operational infrastructure of the Oklahoma Center for Nonprofits by overseeing facilities, property operations, technology coordination, security systems, vendor relationships, tenant relations, and organizational operational systems across multiple locations. This position serves as a key operational leader responsible for ensuring the organization’s buildings, systems, infrastructure, and operational support functions operate effectively and efficiently.

The Director of Operations reports directly to the Chief Operating Officer and works collaboratively with staff, tenants, contractors, vendors, and organizational leadership to support the mission and daily operations of the Center.

Essential Duties and Responsibilities
 

OPERATIONS AND ORGANIZATIONAL SUPPORT

• Support the COO and Leadership Team in the implementation and management of organizational operational systems and priorities.
• Assist in developing, implementing, and maintaining operational policies, procedures, and standard operating processes.
• Coordinate operational projects, facility initiatives, and infrastructure improvements across organizational properties.
• Support organization-wide operational planning and logistical coordination.
• Maintain professionalism, organizational standards, responsiveness, and confidentiality in all interactions with staff, tenants, vendors, contractors, and stakeholders.
• Assist with operational problem solving and organizational support needs as assigned.
• Coordinate operational support for organizational meetings, events, trainings, and conferences as needed.

FACILITIES, PROPERTY, AND BUILDING MANAGEMENT

• Oversee day-to-day operations, maintenance, functionality, and presentation of all organizational properties and facilities.
• Serve as the primary operational contact for tenants across all buildings and leased spaces.
• Manage tenant lease administration, renewals, communications, and coordination.
• Coordinate tenant onboarding, move-ins, operational needs, and building access.
• Coordinate and oversee building maintenance, repairs, facility improvement projects, and operational upgrades.
• Work directly with contractors, maintenance vendors, service providers, and construction professionals to ensure timely and quality completion of work.
• Conduct routine property walkthroughs and identify operational, maintenance, or safety needs.
• Coordinate building access, office setup, furniture installation, space utilization, and operational logistics.
• Oversee ordering, organization, inventory, and installation of office supplies, building supplies, furniture, fixtures, and equipment.
• Assist with office moves, workstation setup, and facility transitions as needed.
• Ensure facilities remain clean, safe, professional, organized, and operationally efficient.
• Assist with tracking operational and facility-related expenses in coordination with organizational leadership.
• Serve as staff liaison for property-related board committees as assigned, including preparation of reports, agendas, meeting materials, and follow-up items.

SECURITY, ACCESS CONTROL, AND SAFETY

• Oversee all organizational security systems including surveillance cameras, recording systems, alarms, access control systems, key cards, FOBs, locks, and building security infrastructure.
• Manage employee and tenant access permissions, credentials, badges, keys, and building access procedures.
• Coordinate maintenance, troubleshooting, upgrades, and vendor support for all security systems across organizational properties.
• Assist in developing and maintaining operational safety and security procedures for staff, tenants, and visitors.
• Monitor and support building security protocols and emergency operational procedures.

INFORMATION TECHNOLOGY AND COMMUNICATIONS COORDINATION

• Serve as the primary internal liaison with the organization’s third-party IT vendors and support providers.
• Coordinate onboarding and setup of employee technology needs including laptops, monitors, printers, software access, passwords, user accounts, and related equipment.
• Assist in maintaining organizational technology inventory and equipment lifecycle management.
• Coordinate setup and support for conference rooms, training spaces, AV equipment, and organizational technology infrastructure.
• Assist staff with operational technology troubleshooting and coordinate resolution with external IT providers.
• Support continuity and functionality of internet systems, printers, phones, wireless access points, and related infrastructure across all locations.
• Oversee operational administration and coordination of the organization’s phone systems and telecommunications platforms.
• Coordinate phone setup, extensions, user management, troubleshooting, and communication with telecommunications vendors.

SIGNAGE, BRANDING, AND PROPERTY PRESENTATION

• Oversee organizational signage, directories, suite signage, monument signs, wayfinding systems, and visual property presentation across all locations.
• Coordinate installation, updates, repairs, and maintenance related to building signage and branded property materials.
• Ensure organizational properties maintain a professional, welcoming, and mission-aligned appearance both internally and externally.

VENDOR AND CONTRACTOR MANAGEMENT

• Develop and maintain strong working relationships with vendors, contractors, service providers, and operational partners.
• Coordinate bids, scheduling, communication, and oversight of contracted operational services.
• Monitor contractor performance and ensure timely completion of projects, maintenance, repairs, and operational support needs.
• Assist with operational purchasing and vendor coordination in alignment with organizational procedures and budgets.

Other Functions

• Other duties may be assigned by the Chief Operating Officer.
• Ability to occasionally travel throughout Oklahoma as needed.
• Participate in professional development activities, trainings, and operational planning sessions.
• Support organization-wide initiatives and special projects as assigned.
• Maintain the strictest confidentiality regarding organizational, personnel, operational, and tenant-related information.

Requirements

Qualifications and Skills

• Bachelor’s Degree preferred; equivalent operational, facilities, property management, or administrative experience may be substituted.
• Strong working knowledge of operational systems, facilities management, technology coordination, and vendor management.
• Demonstrated ability to manage multiple operational projects and priorities simultaneously.
• Strong organizational, communication, relationship management, and problem-solving skills.
• Proficiency with Microsoft Office Suite, cloud-based systems, technology platforms, and operational software tools.Experience
• Minimum of five years of experience in operations, facilities management, property management, office administration, infrastructure coordination, or related operational leadership roles.
• Experience coordinating vendors, contractors, maintenance projects, technology systems, and facility operations preferred.
• Experience supporting multi-site operations and tenant relations preferred.
• Work Environment and Physical Requirements
• Work is primarily performed in an office and multi-building facilities environment.
• Position requires frequent movement throughout organizational properties, tenant spaces, training rooms, common areas, storage areas, and mechanical or maintenance-related spaces.
• Position regularly interacts with staff, tenants, board members, contractors, vendors, and visitors in a professional environment.
• Role may occasionally require work outside of standard business hours to address operational issues, facility emergencies, contractor scheduling, security concerns, or special events.
• Position may require occasional local and statewide travel for organizational or operational purposes.
• The Director of Operations must be able to manage multiple projects, priorities, interruptions, and operational needs in a fast-paced environment.
• Ability to move throughout multiple buildings and properties on a regular basis.
• Ability to lift, carry, move, or transport office supplies, technology equipment, signage materials, small furniture items, and operational supplies up to approximately 25-40 pounds on an occasional basis.
• Ability to operate standard office equipment including computers, printers, phones, copiers, security systems, and related technology.
• Ability to bend, stoop, climb ladders or step stools, reach overhead, and perform light physical operational tasks related to facility setup, inspections, signage, equipment installation, or troubleshooting.
• Ability to remain stationary for extended periods while working at a computer or attending meetings.
• Ability to communicate effectively in person, by phone, video conference, and written communication.
• Ability to respond appropriately and effectively to operational, facility, or security-related situations.

Reporting Relationship and Location

• Reports to the Chief Operating Officer or designee
• Location: Oklahoma City

This position is not eligible to work from home.