Description

• Join a well-respected and stable financial institution
• Clear processes and training

About Our Client

A highly established financial services organisation is seeking a Customer Services Officer to join its corporate communications team. This role acts as a key contact point between the organisation and the public, handling enquiries with professionalism, accuracy and care.

You will be part of a small and supportive team responsible for managing inbound enquiries and supporting external engagement activities.

Job Description

• Handle public enquiries via hotline, shared mailbox and written correspondence
• Respond to general enquiries in line with defined guidelines and procedures
• Manage and monitor enquiry cases to ensure timely follow-up
• Liaise with internal teams to obtain accurate information for enquiry responses
• Provide support to event team for engagement activities when is required

The Successful Applicant

• 3-5 years' relevant experience in customer service, public enquiries, corporate communications or hotline roles
• Experience in financial services, insurance, banking or regulated environments is an advantage
• Candidates without financial services background are welcome if they have strong enquiry / hotline exposure
• Good communication in Cantonese, English and Mandarin

What's on Offer

• Join a well-respected and stable financial institution
• Clear processes, training and support from an experienced supervisor
• Great for career development
• Positive team culture