Job Details

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Community Sales Contractor (St. Thomas)

ATN International

St. Thomas, United States

(on-site)

Posted 4 days ago

Salary

$13.00 - $14.00

Salary - Type

Hourly Wage

Job Function

Other

Description

ATN International

Job Title	Consumer Sales Associate
Department	Retail Sales
Location	USVI
Reports to	Consumer Sales Supervisor
Grade: S03 Job Code: SL0025		Type of position: Full-time Part-time	Non-Union Union	Hours_40___ / week Exempt Non-exempt
JOb Summary
The Consumer Sales Associate will be responsible for guiding Customers through the purchase decision and activation process of all One Communications 's product offerings, as well as providing equipment support and some technical assistance. The successful incumbent of this position must be able to communicate effectively, possess great organizational skills, lead by example, and encourage a positive TEAM environment.
Qualifications or Prerequisites
Duties and responsibilities include but are not limited to the following: Sell the value of the Company's products, service plans and ancillary devices, equipment, and accessories Meet set monthly sales targets and quotas as set Provide a total sales solution to Customers for any of their connectivity needs, to include basic device and equipment setup Assist Customers in signing up for Tech assisted services and through contracted repair vendors Assist Customers with minor equipment selections including but not limited to (CTV Converters, HD DVRs, EMTAs, Wireless Routers, Batteries, Mobile Devices etc.) troubleshooting and or replacement (Swap) Provide optimum Customer experience and develop positive relationships Build Customer confidence by making the store experience interactive, engaging and reassuring Responsible for meeting established sales objectives by matching Customer needs with the right products and services Make the most effective use of store displays and interactive devices for customers Complete paperwork and sales reports as they relate to store opening and closing Participate in all channel sales initiatives including but not limited to pop-up shops, direct community sales initiatives Provide optimum Customer experience and develop positive relationships Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention Perform other duties as required

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REQUIREMENTS, KNOWLEDGE, SKILLS AND ABILITIES

At minimum two (2) years' Customer-facing experience

At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred

Knowledge of principles and processes for providing Customer and personal services (i.e., Customer needs assessment, meeting quality standards for services, evaluating customer satisfaction)
Excellent oral and written skills
Experience in the Communications industry, as well as current and emerging technologies
Knowledge and experience with wireless retail sales
Strong interpersonal skills for interfacing with customers
Ability to work in a service-oriented, fast paced team environment
Ability to listen carefully and actively
Ability to meet established sales targets
Excellent oral and written skills
Bilingual proficiency is a plus
Computer literacy, with an aptitude for learning communication products and services
Knowledge of Microsoft Office Suite

EDUCATION REQUIREMENTS

High School Diploma, GED, or relevant experience. Some college preferred
Minimum of one (1) year of retail, sales, or customer service experience

TECHNICAL REQUIREMENTS

CERTIFICATION REQUIREMENTS

TRAINING REQUIREMENTS

PHYSICAL REQUIREMENTS

Standing or sitting, walking, typing, talking and hearing, bending, squatting, reaching, for extended periods of time
Ability to occasionally lift up to 25 pounds
Moderate noise level

TRAVEL REQUIREMENTS

OTHER REQUIREMENTS