Description

The Change Management Lead plays a critical role in client engagements by designing and executing change strategies that drive adoption, engagement, and proficiency during large-scale business and technology transformations. This role focuses on the people side of change, helping organizations minimize resistance, prepare employees, and sustain long-term outcomes.

 Lead end-to-end change management strategy and execution across communications, stakeholder engagement, training, readiness, adoption, and post–go-live support

• Develop and manage structured, project-specific change plans (communications, training, resistance management, sponsor and coaching roadmaps, readiness assessments)
• Partner closely with project managers, delivery leads, and cross-functional teams to integrate change activities into overall project plans
• Identify and manage stakeholders, assess change impacts, anticipate resistance, and recommend mitigation actions
• Track and analyze adoption, utilization, and proficiency metrics; adjust strategies as needed
• Build and lead Change Champion networks to drive engagement and momentum
• Support leaders and managers in executing employee-facing change activities
• Lead project change teams, including internal staff and contractors
• Collaborate with client communications teams to deliver consistent, effective messaging
• Support development of training materials and employee experience strategies

Requirements

• 7+ years of experience leading organizational change for large-scale, technology-driven initiatives
• Strong expertise in change management methodologies, tools, and execution
• Experience working with complex organizations and diverse stakeholder groups
• Ability to analyze data, assess change impacts, and translate insights into actionable plans
• Strong collaboration, communication, and influence skills at all organizational levels
• Bachelor’s degree required; Master’s degree preferred
• Change certification (e.g., CCMP, Prosci) required
• Utility industry experience preferred