Description

The BRC Advisor (502) is a front-line role responsible for executing the BRC strategy through end-to-end management of client (merchant) outreach and KYC renewal activities. The BRC Advisor owns the client interaction from initial outreach through completion, including conducting client interviews/calls to obtain required information, documenting outcomes, and ensuring accurate, timely updates to KYC records and case notes in accordance with BRC standards. The role is measured through quantitative and qualitative scorecard outcomes aligned to broader team objectives.

Job Responsibilities

• Execute front-line BRC strategy by completing assigned KYC renewal work in alignment with established standards and team objectives.
• Own the client (merchant) interaction end-to-end for KYC renewals, from outreach through completion, including follow-ups required to drive timely closure.
• Conduct client interviews/calls to collect, confirm, and document KYC information required to complete renewal activities, delivering an effective client experience in accordance with BRC standards.
• Produce accurate written communications and case documentation (emails and case comments/notes) consistent with required quality and BRC standards.
• Deliver against defined productivity and throughput expectations (e.g., actioning leads and completing weekly KYC uplifts), meeting scorecard targets.
• Maintain operating discipline expectations (e.g., minimum days in office where applicable), aligned to program requirements.
• Partner with the VP and peers across a team of advisors to deliver consistent outcomes and support broader team objectives.
• Identify execution issues and contribute improvement ideas to enhance efficiency and effectiveness of front-line compliance operations.

Required Qualifications, Capabilities, and Skills

• Strong verbal and written communication skills, with the ability to conduct effective client calls/interviews and produce accurate documentation.
• Demonstrated attention to detail and quality in execution of emails, case comments/notes, and record updates aligned to standards.
• Strong time management and prioritization skills, with the ability to deliver consistently to productivity/throughput expectations.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), with the ability to produce clear documentation, track work effectively, and communicate progress to stakeholders.
• Ability to work effectively as part of a team in a performance-measured environment aligned to quantitative and qualitative targets.

Preferred Qualifications, Capabilities, and Skills

• French language proficiency (verbal and written) is preferred.
• Experience or exposure to regulatory compliance operations and maintaining compliance documentation/records.
• Familiarity with operating within defined standards, controls, and governance expectations.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.