Description

Overview

Full-time Assistant Manager opportunity at Chandler Park Golf Course in Detroit, Michigan. The role supports a fast-paced, hospitality-focused golf property and contributes to overall club operations, guest service, and management support.

Experience Required

• 1-3 years' experience in the golf industry.
• PGA Membership or PGA registered apprentice in good standing.
• Experience in total golf facility management and demonstrated ability to run a professional, efficient, high quality, service-oriented operation.
• Four-year college degree, preferably business related.
• Supervisory, coaching, and staff development experience.
• Proficiency in Excel, Access, Word, and POS systems.
• Working knowledge of club accounting.
• Strong business aptitude and passion for the golf business.
• Experience assisting with building player development programs.
• Experience acting as a club liaison to the community.
• Exceptional customer service skills.
• Highly motivated, goal driven, and a self-starter.
• Extremely organized, efficient, and detail oriented.
• Exceptional written and verbal communication skills.
• Highly polished interpersonal skills with the ability to connect with people easily and quickly.
• Ability to exercise good independent judgment in assessing situations and making decisions.
• Ability to read and speak English may be required.
• Knowledge of all Microsoft Office applications.
• CMAA, GCSSA, or PGA/LPGA membership preferred.

Essential Responsibilities

• Manage the office area to ensure effective telephone and mail communications.
• Manage all aspects of the club in the absence of the general manager.
• Assist in hiring, developing, and supervising key management employees.
• Process customer reservations for golf course guests.
• Produce daily reports related to rounds, sales, and other management metrics.
• Assist in coordinating individual, group, and tournament play as directed.
• Work closely with Marshall and Starter to monitor starting, pace of play, safety, and course markings.
• Provide customer service to arriving guests to expedite check-in.
• Assist in reconciliation of cash and accounts receivable charges to the daily register.
• Assist in overseeing the care and maintenance of the property's physical assets and facilities.
• Provide assistance in management of the pro shop.
• Maintain positive and productive relationships with the board of directors, golfers, guests, employees, community, government, and industry.
• Assist with sourcing, hiring, developing, training, and motivating professional service-oriented staff.
• Assist the General Manager in managing staff by conducting staff meetings.
• Ensure standards by implementing course policies and procedures.
• Perform other duties assigned by a manager or supervisor.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with employer match for eligible employees age 19 and older.
• Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.