Job Summary

We are seeking a strategic and client-focused Account Manager to join our team. The Account Manager serves as a primary day-to-day contact for multiple clients, helping to develop and execute communications strategies that advance client objectives.

This position requires strong media relations, writing, strategic planning, and client management skills, as well as the ability to identify opportunities, solve problems, and contribute to business development efforts. As a member of a small, high-performing team, the Account Manager will be expected to take ownership of client work, mentor junior colleagues, and help drive successful outcomes for clients and the firm.

About Global Situation Room

Global Situation Room® (GSR), Inc. is an elite, full-service public relations firm offering sophisticated solutions to our clients’ most Complex Communications® challenges.

Clients choose GSR because we help them not only survive but thrive amid today’s constant risks—driving the debate on critical conversations and engaging effectively at both global and local levels. Our core practices include cutting-edge counter-crisis management, thought leadership that pushes the paradigm of possible, and global campaigns that connect across continents.

We work with Fortune 500 companies, celebrities, and leading foundations. Our decades of experience navigating global crises and conflicts give us a unique ability to identify emerging risks early and act with speed and precision. A deep network of seasoned consultants and advisors around the world extends our reach and ensures we are as effective locally as we are globally. With the launch of our Madrid office, GSR is expanding its on-the-ground presence in Europe and strengthening our ability to support clients across the continent and around the world.

Situation Room Studios (SRS), GSR’s podcasting division, combines national network–quality production with a high-powered network of leading journalists government officials, and notable voices. We don’t just create news-quality content—we ensure it makes news. By integrating GSR’s earned media expertise into production, clients’ content reaches key reporters and regularly generates coverage across major outlets, including The New York Times, The Wall Street Journal, BBC, and POLITICO. Together, GSR’s consulting and content capabilities give clients unrivaled opportunities to manage risk, build influence, and drive critical conversations in the world’s most influential circles.

GSR is committed to building and maintaining a diverse staff, and we encourage those with a variety of backgrounds and experiences to apply.

Duties & Responsibilities

Supervisory Responsibilities:

• Oversee account teams to ensure consistent delivery of exceptional, client-ready work.
• Mentor and support junior team members.
• Contribute to the professional development and training of colleagues.

Client Management

• Serve as a primary day-to-day client contact across multiple accounts.
•  Build trusted relationships with clients and contribute strategic counsel and recommendations.
• Lead client meetings and ensure projects advance efficiently toward client objectives.
• Anticipate and address client needs, challenges, and emerging issues.

Strategic Planning & Execution

• Lead execution of communications plans and strategic initiatives across multiple clients.
• Track news, policy, and industry developments relevant to client priorities.
• Develop compelling press releases, op-eds, speeches, messaging, and other written materials.
• Propose innovative ideas for thought leadership, media opportunities, partnerships, events, and stakeholder engagement.

Media & Stakeholder Engagement

•  Build and maintain relationships with journalists, influencers, policy experts, and other stakeholders.
• Identify opportunities to enhance client visibility and reputation.
• Monitor media coverage and provide recommendations based on emerging trends and opportunities.

Team Leadership

• Mentor junior colleagues and contribute to a collaborative team culture.
• Support account teams in delivering high-quality work under tight deadlines.

Business Development

• Identify opportunities to expand existing client relationships.
• Contribute to proposal development and new business efforts.
• Cultivate relationships with prospective clients and partners.

Required Skills & Abilities

• Strong strategic vision, coupled with an acute ability to chart its execution.
• Can work well under pressure and with limited guidance.
• Able to constantly support colleagues throughout the business.
• Ability to draft diverse and persuasive written materials with little input or editing required.
• Strong knowledge of the media and policy issues.
• Ability to successfully multitask and guide a team towards goals.
• Exceptional organizational and time-management skills.

Education & Experience

• Bachelor’s degree in public relations, crisis communications, media relations or a related field is required.
• Minimum of 5 years of PR/communications experience, with 2-3 years of experience in client management/client facing role.

Benefits

• 100% of Platinum Kaiser Permanente Health Insurance Plan fully-paid
  
• Paid holidays, vacation and sick leave
  
• Year-end bonus, based on work review
  
• $1000/year wellness subsidy
  
• Technology subsidy
  
• 5 weeks of remote work/year, which increases with time
  
• Retirement plan, eligible after 1 year of full-time employment
  
• Eligibility for a subsidized remote work program in Spain
  
• Opportunity for global travel
  
• Business development bonus for new business brought into the firm
  
• Subsidized food and drinks at the office