Description
The 911 Coordinator will serve as a liaison between ECN and 911 stakeholders across the state. They are responsible for accurate and timely information sharing, fostering collaboration, and supporting the implementation of Next Generation 911 as it applies to PSAPs. The employee will work in an assigned geographic area/region to build relationships, create trust, align goals, and facilitate communication between ECN and stakeholders including PSAP managers, sheriffs, police/fire/EMS chiefs, county commissioners, and other stakeholders.
Requirements
Minimum Qualifications
Three (3) years of professional experience that includes:
Knowledge of 911 call-taking processes and technology.
Demonstrable skills in building consensus, project management, and internal/external communications.
Knowledge of 911 statutory and FCC regulatory environment.
Ability to work cooperatively with individuals from diverse backgrounds and underserved communities
*Associate's degree in criminal justice, Information Technology or a closely related field may substitute for six (6) months experience and bachelor's degree in criminal justice, Information Technology or a closely related field may substitute for one (1) year of experience.
Preferred Qualifications
Experience as a manager/administrator/supervisor of a PSAP.
A background in working with senior leaders and elected individuals.
Certification as an ENP (Emergency Number Professional) and/or other certifications recognized by NENA or APCO.
5 years of experience working in a PSAP/911 emergency communications center or in a public safety position that provides support and/or oversight of a 911 emergency communications center.
Physical Requirements
Requires occasionally moving and transporting such articles as file folders and small tools. May need to maintain a stationary position for long periods of time while carrying out job duties.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Public Safety that all employees submit to a background investigation prior to employment, includes the following components:
Criminal history
Reference check
Driving record check
The Department of Public Safety is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DPS does not participate in E-Verify.
