Description

Overview

Position Concept: The 2 nd Assistant Golf Professional assists all Golf Professionals in the management of day-to-day golf operations of the facility. The position is responsible for supervising and managing the day-to-day golf operations to a premier club experience. All duties of the position shall be performed with a commitment to the highest level of customer service and total satisfaction of all customers.

Specific areas of responsibility:

• Shop Assistants
• Tournaments
• Junior Golf
• Club Repair/Club Fitting
• Outside Services
• Group events/outings

Prioritized Keys to Successful Performance

Team Leadership

Member Services

Golf Shop & Outside Services Management

Tournament & Event Operations

Tee Sheet Management

Scheduling

Specific Responsibilities- include but are not limited to:

• Supervise and direct other golf operations staff in day-to-day operations. Including, Outside Services, Golf Shop Attendants, and Starters and Marshals.
• Ensure the highest level of services for our members.
• Assist the other Golf Professional with operational needs.
• Assist with golfer check-in and fee collection; control and manage play
• Assist with all opening and closing procedures
• Assist in managing facility tournament operations including weekly events
• Assist in tournament operations and weekly events including planning, pre-tournament contracts, post- tournament billing, promotion, course set-up, preparation, scoring, prize distribution, and follow up
• Work with the Player Development Team to execute clinics, lessons, and camps.
• Assist with men's, women's, and junior golf events and programs
• Assist in Player Development programs using PGA tools and resources
• Direct management of outside service staff to ensure the highest quality of customer service is achieved
• Assist in managing golf car operation, practice facility, and club storage service (as applicable)
• Ensure proper billing and charges for all members and events
• Conduct oneself in a professional manner and maintain a professional image at all times
• Assist with the administration of applicable staff via recordkeeping, work schedules, etc. in accordance with facility human resource policies
• Assist in coordinating golf activities with other departments

Knowledge, Skills and Traits

• Maintain PGA of America membership in good standing in an active classification
• Actively pursue PGA membership (if a PGA Apprentice) in a timely manner through the PGA Professional Golf Management (PGA PGM) program
• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Fundamental supervisory practices and principles
• Be a leader and mentor for other staff
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Service and customer focused attitude
• Experienced in written and oral business communications
• Remain up-to-date on customer relationship management tactics and strategies
• Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
• Maintain and promote a positive professional image within the community
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Maintain a credible golf game and remain current on teaching innovations