Company Profile

Purpose: Under nominal direction of the Director of Austin Water (AW), this position is responsible for planning, developing, directing, and measuring all aspects of the utility s Customer Experience (CX) Program Area, including oversight of AW s 24/7 emergency calls and dispatch center, key account and customer account management, advanced metering operations, customer and operational data analytics, and marketing and communications. Duties, Functions and Responsibilities: Essential duties ...

Purpose: Under nominal direction of the Deputy Director of Austin Water (AW), this position executes as the Chief Operating Officer for AW. This position is responsible for the management of operations and maintenance of the water, wastewater, and reclaimed water distribution, collection and treatment facilities, budget development and monitoring, short and long-range capital improvement project planning, water and wastewater master plans, rate studies, impact fee studies, and daily operations ...

Purpose: Under nominal direction of the Director of Austin Water (AW), this position is responsible for planning, developing, directing, and measuring all aspects of the utility s Customer Experience (CX) Program Area, including oversight of AW s 24/7 emergency calls and dispatch center, key account and customer account management, advanced metering operations, customer and operational data analytics, and marketing and communications. Duties, Functions and Responsibilities: Essential duties ...