Description

Summary

The Opportunity

Hyatt seeks an enthusiastic Sr. Manager to join our Hyatt Inclusive Collection Communications team. In this role, you will be collaborating closely with the broader Corporate Communications and Brand team, where you'll be instrumental in continuing to make Hyatt a leading hospitality company. You will be part of a team that is passionate about our purpose, committed to nurturing curiosity and new skills, and building connections across the organization with colleagues, customers, and guests.

Who We Are

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest-growing hospitality brands in the world. Our transformative growth and the addition of new hotels, brands, and business lines can open the door for exciting career and growth opportunities for our colleagues.

As we continue to grow, we never lose sight of what's most important: People. We turn trips into journeys, encounters into experiences, and jobs into careers.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey. The hospitality industry is resilient and continues to offer dynamic opportunities for upward mobility, and Hyatt is no exception.

How We Care for Our People

What sets us apart is our purpose-to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family. Our care for our colleagues is the key to our success. We're proud to have earned a place on Fortune's prestigious 100 Best Companies to Work For® list for the last ten years. This recognition is a testament to the tremendous way our Hyatt family continues to come together to care for one another, our commitment to a culture of inclusivity, empathy and respect, and making sure everyone feels like they belong.

We're proud to offer exceptional corporate benefits which include:
• Annual allotment of free hotel stays at Hyatt hotels globally
• Flexible work schedule
• Work-life benefits including wellbeing initiatives such as a complimentary Headspace subscription, and a discount at the on-site fitness center
• A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
• Paid Time Off, Medical, Dental, Vision, 401K with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results-driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Sr. Manager of Communications is responsible for the Communications strategy across HIC with the overall goal to support Hyatt's hotel portfolio in the region (both operating and opening hotels), drive brand preference, and protect brand reputation for Hyatt and its sub-brands in the region. The position will work closely with Hyatt's Corporate Communications and Brands team to make sure the Communications strategy is aligned. The individual in this position ensures close collaboration with leaders of key functions across the organization, including Growth, Operations, Human Resources, Design Services, and all other Commercial functions. The role will act as a counsel and advisor in all communications-related matters to hotel teams and other department managers.
• Develop strategic programs in support of Hyatt's marketing, operations, and development objectives, starting with Latin America, and work to implement those initiatives in a way that delivers measurable results.
• Oversee Hyatt's HIC corporate communication and spearhead an integrated communications program designed to drive preference for Hyatt and its HIC sub-brands, and to support acquisition and penetration for Hyatt's loyalty program World of Hyatt.
• Work closely with functional specialists in Brands, Marketing, Digital Marketing, and content development to ensure an integrated approach across functions.
• Build a strong network with internal PR resources at Hyatt hotels across the assigned brand and region. Provide strategic guidance at all times in developing compelling storylines for hotels and destinations, and ensure that local/regional and corporate messages and media relations efforts reinforce and leverage each other.
• Leverage new hotel openings, acquisitions, conversions, and renovations to create awareness of an enthusiasm for Hyatt's brands and the company's positioning as an industry leader in the region.
• Take ownership of the Communications strategy for new hotel openings and brand introductions in HIC. Leverage key hotel openings and work with hotel pre-opening teams to create a meaningful Communications strategy to drive awareness, and ensure the communications strategy is embedded in the overall launch strategy, including Brands, marketing, and Digital Marketing/Content activities and planning.
• Drive awareness for new brands Hyatt is bringing to HIC.
• Position Hyatt as a business and leisure service/product innovator through new initiatives and creative brand publicity programs (surveys, events, social media campaigns, etc.).
• Leverage Hyatt as a hotel operator of choice among developers and potential business partners. Implement and own a program including proactive trade/B2B media relations, leveraging development conferences to maximize Hyatt exposure, overseeing development of messaging and materials that differentiate Hyatt and its sub-brands, as well as World of Hyatt in the minds of this key audience.
• Create a meaningful visibility program for Hyatt spokespersons across the assigned region, identify public speaking opportunities, and develop messaging documents and briefings on designated corporate issues/positions, and in response to media inquiries.
• Act as a go-to person and assist hotels in case of issues or crises, and further support Hyatt's global communications teams with issues management and crisis communications when needed.
• Manage and direct Hyatt's corporate PR agencies for the respective region in close collaboration with the broader Communications team. Act as the day-to-day contact to leverage the PR agency team to achieve set goals. Work with assigned PR agencies in the other parts of the region as needed.
• Act as a go-to resource for all communications-related questions for Hyatt's operating hotels across HIC. Assist hotels with the selection, onboarding, and briefing of PR agencies, advise on the day-to-day management of hotel PR agencies, and troubleshoot when needed.
• Support operating and opening hotels with the selection, onboarding, and training of Communications staff.
• Develop strong personal relationships and maintain active contact with local/regional/national and international press that will benefit Hyatt.
• Identify current industry and lifestyle trends that create opportunities to position Hyatt as an industry leader in HIC and an expert resource for news media.
• Develop strong relationships with leaders of key functions across the company, including marketing, development, and operational leaders, general managers, and Sr. Managers of sales at the hotel level to enhance the credibility and relevance of the Global Communications function.

Qualifications

Experience Required:
• High degree of personal and professional savvy and experience, which instills confidence among all internal and external audiences and stakeholders.
• Minimum 7-8 years of Corporate Communications experience, including managerial/supervisory roles, preferably within the travel and hospitality sector, either on the corporate or agency side
• Public company experience in the US and Latin America is highly desired.
• Fluency in English and Spanish (both written and verbal) is a must. Any additional language is a plus.
• Extensive media relations experience, spokesperson experience is an advantage
• Ability to lead through consensus building and strong mentoring orientation
• Experience in establishing credibility and presenting programs and ideas in a persuasive way to strong individuals in leadership positions
• Ability to understand and implement cross-functional strategies. Work with functional specialists on integrated programs.
• High level of energy and enthusiasm
• Previous crisis management exposure and experience are highly desired
• Proven ability to write and edit a wide range of materials, including press releases, issue statements, key messages, speeches, and other documents (in English and Spanish)
• Conceptual, strategic, and creative thinker, with unquestionable integrity
• Flexible, stimulated by challenges, open-minded
• Ability and willingness to travel, also at short notice.

The position responsibilities outlined above are in no way to be construed as all-encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

The salary range for this position is $120,000 to $130,000. This position is also eligible to earn incentive awards and an annual bonus.

The final pay rate/salary offered to the successful candidate will depend on experience, skill level and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

We value our relationships with recruitment partners and require that agencies contact us first before submitting any candidates. Hyatt will not be responsible for any fees and obligations associated with unsolicited submissions unless a formal agreement is in place.