Description
Enterprise Process Architecture Ownership
Own, govern, and evolve the enterprise business process architecture as a core operating system, leveraging proven, industry-tested frameworks for process taxonomy, hierarchy, value streams, and end-to-end accountability.
Apply prior experience standing up enterprise process architecture capabilities to define scalable standards, methodologies, templates, and design principles that focus teams on outcomes and can be rapidly adopted across the organization.
Establish and institutionalize enterprise process governance, including decision rights, prioritization mechanisms, escalation paths, and compliance to standards ensuring process investments are evaluated and governed based on enterprise value and impact.
Select, implement, and govern enterprise-grade process modeling tools and repositories, bringing proven tools and accelerators to enable consistency, transparency, reuse, and long-term sustainability.
Apply and govern the use of AI-enabled process design tools and techniques to accelerate process discovery, documentation, analysis, and redesign, with a clear objective of accelerating value realization and reducing time-to-impact ensuring alignment with enterprise standards, data governance, and security requirements
Serve as the enterprise authority on process architecture, value stream design, and process standards with explicit accountability for linking process architecture to measurable business outcomes.
Strategy, Transformation, and Technology Alignment
Ensure enterprise process architecture directly enables business strategy, operating model evolution, and multi-year transformation roadmaps, drawing on prior experience aligning process, technology, and organizational change.
Integrate process architecture into strategic planning, portfolio governance, and investment decision-making, ensuring initiatives are sequenced and designed based on end-to-end process and value stream impact, financial return and delivery feasibility.
Partner with executive leaders across strategy, technology, data, and change to ensure process architecture informs solution design, data requirements, and delivery approaches in ways that maximize performance.
Advise senior and executive leadership on tradeoffs, dependencies, risks, and ROI related to enterprise process, operating model, and technology changes, using data-backed insights and proven decision frameworks.
Translate strategic objectives into a prioritized, enterprise-level process and value stream agenda with clearly defined outcomes, KPIs, and success measures tied directly to business performance.
Process Portfolio Management, Measurement & Prioritization
Define and lead the enterprise process portfolio, applying proven prioritization models to identify, scope, sequence, and govern process initiatives based on enterprise value across the organization.
Establish enterprise criteria and repeatable assessment models for evaluating process maturity, performance gaps, risk, and improvement potential.
Partner closely with Data & Insights, Finance, Accounting, IT, and HR teams to define how processes are measured, monitored, and refined, including:
Standard process performance metrics and leading indicators
Value realization metrics (e.g., cost reduction, throughput, cycle time, quality, risk mitigation, revenue enablement)
Data definitions and ownership aligned to value streams
Reporting structures and executive dashboards
Ensure process initiatives are prioritized and resourced based on enterprise value, interdependencies, and measurable outcomes, not simply localized optimization.
Define, monitor, and continuously refine current- and future-state KPIs to track performance, adoption, and realized business benefits.
Enterprise Discovery, Design, and Value Demonstration
Personally lead early-stage enterprise discovery, value stream definition, and critical process redesign efforts, applying proven techniques and tools to identify and quantify value opportunities early and establish credibility, direction, and standards.
Deliver a targeted set of high-impact enterprise proof points that demonstrate measurable value from disciplined process architecture, governance, and measurement.
Develop and standardize reusable enterprise assets—including playbooks, templates, accelerators, and modeling standards (e.g., BPMN, value stream maps, RACI, SIPOC)—based on approaches successfully applied in prior organizations.
Leverage AI-assisted process mining, documentation, and modeling capabilities to accelerate current-state discovery, reduce manual effort, and enable faster iteration of future-state designs
Use early hands-on work to establish repeatable methods, enabling scalable delegation and consistent execution over time.
Adoption, Change Enablement, and Institutionalization
Drive sustained adoption of enterprise process standards and redesigned processes, ensuring improvements translate into realized business value and leveraging prior experience embedding process change into large, complex organizations.
Establish the operating rigor required to institutionalize process thinking, including:
Defined communication pathways and escalation models
Regular process performance and governance forums
Standard reporting cadences and executive-level visibility
Ensure processes are fully embedded into day-to-day operations, including roles, performance management, management routines, and enabling systems so that improvements are sustained over time.
Partner with Business Leaders, Data & Insights, Learning & Development, Change, and Communications teams to build the organizational “muscle” for ongoing measurement, learning, and continuous improvement.
Lead and direct business process analysts, setting priorities, coaching on enterprise standards and tools, and ensuring delivery of high-quality, value-oriented, data-informed process analysis and redesign.
Demonstrated experience designing, standing up, and institutionalizing enterprise process architecture or BPM capabilities within immature, decentralized, or rapidly evolving environments.
Demonstrated leadership experience building, leading, and influencing teams both directly and indirectly, including managing dedicated resources and guiding matrixed, cross-functional stakeholders to drive sustained process excellence and enterprise adoption tied to outcomes.
Strong strategic orientation with a proven ability to translate enterprise strategy into actionable, measurable process and operating model changes that are explicitly liked to business priorities and impacts.
Proven ability to serve as a trusted advisor to senior and executive leaders, influencing enterprise-level decisions.
Deep expertise in enterprise process modeling and analysis techniques, including value stream mapping and end-to-end process design, with demonstrated ability to identify, quantify, and prioritize value opportunities within complex processes and with the ability to personally engage when needed.
Experience leading enterprise process efforts across large, complex, cross-functional organizations with multiple concurrent strategic and technology initiatives.
Exceptional facilitation, analytical, and communication skills with the ability to translate complex processes and value insights into clear, executive-ready narratives that drive informed decision-making.
Experience selecting and using process modeling, repository, and AI-enabled process tools (e.g., Visio, ARIS, Signavio, Lucidchart, or equivalent platforms)
Requirements
Required (one or more):
Certified Business Process Professional (CBPP)
Lean Six Sigma Black Belt
TOGAF or equivalent enterprise architecture certification
Strongly Preferred:
Prosci Change Management Practitioner
SAFe Lean Portfolio Management or equivalent transformation governance certification
MBA or equivalent advanced business education
