Description

Under the direction of ASRC Benefits Operations Manager, administer assigned employee benefit programs and provide customer service to employees and managers. Under limited supervision, perform complex benefits administration duties following established procedures in all benefits-related areas. Responsible for researching and solving employee benefit questions.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES
LEVEL I - Must consistently perform the following duties under supervision

• Assist new employees with benefits on-boarding processes, including benefits enrollment, through multiple platforms and ensures that eligibility requirements have been met and correct certificates and/or documents have been received.
• Disburse information regarding health, dental and vision insurance as well as voluntary benefits via in-person, telephone and or email communications.
• Present available benefits options to employees via new hire presentations, open enrollment materials and other communication methods.  Work with employees to provide insurance carrier information benefit coverage and options
• Verify accuracy in all benefit enrollments.
• Process phone call and email inquiries regarding benefit enrollments to ensure quick, equitable, courteous resolution.
• Process employee changes in benefits enrollment status due to marriage, divorce, birth of child, loss of coverage and related qualifying events.
• Collect and process documentation verifying the relationship between the employee and their dependents.
• Provide employee assistance in all aspects of the Open Enrollment season.  Travel as needed throughout Alaska for Open Enrollment. 
• Assist employees with their questions accurately by referencing benefit guides and other resources.
• Performs other related duties as required and assigned.
• Must have experience with Excel, Word, Outlook and PowerPoint.

LEVEL II - Must consistently perform Level I & II duties with minimal supervision

• Process new enrollments and remove employees from benefit plans as appropriate. Document and send out TCC portability notices and provide documentation.
• Log Medical Support and Child Support Orders and distribute to Payroll team or Ben Admin Services team for processing.
• Maintain records. Follow-up with termination orders and make plan adjustments as appropriate.
• Discretely and professionally process Life Event paperwork for status changes.
• Process all benefits enrollments for vendors with timely and accurate enrollment and billing information.
• Audit new hire and terminated employee lists, verifying enrollments or benefit terminations.
• Assist with Annual Open Enrollment process including planning, communications, and implementation.
• Assist employees and answer questions accurately referencing process documents, benefit guides and other resources.
• Perform basic to intermediate formulas in Excel, perform mail merges in Word, use Outlook proficiently, and customize PowerPoint presentations.
• Present benefits package to new hires and newly eligible employees based on Operating Company.
• Performs other related duties as required and assigned.

LEVEL III - Must consistently perform Level I, II & III duties with minimum supervision

• Quickly and expeditiously respond and effect resolution of enrollment concerns brought to the benefits department from corporate directors, managers, human resource business partners, employees, and other team members.
• Participate in system testing (i.e., Open Enrollment and/or changes and upgrades to system set up and testing).
• Collaborate with Leave and Disability specialists to provide benefits enrollment/suspension assistance to the team and employees going out or returning from leave (paid or unpaid).
• Assist the Benefits Operations Manager with monthly and annual compliance reporting and auditing as needed.
• Able to assist employees and answer questions accurately mostly from memory or by referencing process documents, benefit guides and other resources.
• Must be able to write moderately difficult formulas in Excel.
• Generate reports from the benefits administration system.
• Train and support Level I and II Specialists.
• Track monthly benefit metrics for the Specialists. 
• Perform other related duties as required and assigned.

EDUCATION and/or EXPERIENCE

• Strong desire for previous Federal Employee Health Benefits (FEHB) and Alight benefits administration platform experience. 
• High school diploma and three years’ experience in benefits administration or human resources, or the equivalent in education plus experience.  Associate’s degree preferred.
• Excellent verbal and written communications skills. Must be customer focused professional, good judgment, be capable of communicating with a diverse range of individuals and maintain confidentiality.
• Moderate to advanced computer based analytical skills (Microsoft office suite: Excel, Word, Outlook and PowerPoint).
• Experience with a variety of HRIM platforms, payroll and benefits software.
• Ability to analyze problems and move to resolution.
• Works with minimal supervision.