Description

POSITION SUMMARY: Welcome Center Information Specialists are primarily responsible for providing exceptional guest service while consulting with visitors and locals on the activities and services available in Breckenridge. Ideal candidate would demonstrate an outgoing, helpful attitude and possess a personal interest in travel and tourism. The position requires an ability to navigate multiple online and software systems, excellent communication skills, and a team-minded attitude.

PAY: $19/hour with $2/hour seasonal retention bonus for each hour worked (2x per year) and reservation commissions. Full time position eligible for benefits: vacation/sick/PTO, healthcare, 401K, parking pass, wellness reimbursement.

PRIMARY DUTIES + RESPONSIBILITIES
• Provides excellent service to every resident and guest who enters the Breckenridge Welcome Center, striving to use our 5 service standards in all interactions.
• Possesses a genuine interest in Breckenridge and displays willingness to try its many activities
• Responds to guest inquiries (walk-in, telephone, email) in a courteous, consistent, and timely manner
• Assists the Community Affairs department with public outreach and business/workforce communications, events, and initiatives
• Ability to understand and master multiple software and online reservation systems
• Punctual and thorough in completing opening and closing procedures
• Maintains daily log on visitor engagements
• Represents the BTO and the community in a professional and enthusiastic manner at all times
• Maintains a clean and organized workplace
• Eagerly follows reservation procedures for activities, attractions, and lodging and makes recommendations based on each guests' unique needs to fairly represent the business community
• Other duties and special projects as assigned

ESSENTIAL SKILLS + TRAITS
• Possesses existing knowledge or has strong desire to quickly learn about Breckenridge activities, dining, and retail
• Computer/tech savvy, able to navigate multiple software and online systems
• Guest service oriented, with an ability to treat each guest as an individual
• Highly motivated, team player, and ability to multitask
• Proven outstanding organizational skills
• Excellent verbal and written communication

TEAMWORK
• Work as a positive, proactive team leader and team player within BTO and Breckenridge Community
• Assist other BTO departments as necessary
• Keep CEO/organizational leadership promptly informed of all problems, opportunities or unusual matters of significance so that appropriate action may be taken
• Ensure positive, productive working relationships with peers in the community among other professional organizations.
• Contributes to staff meetings and attends organizational events as requested/reasonable.
• Proactively informs management and/or affected departments if deadlines cannot be met and organizational flow could be compromised.

PROFESSIONAL STANDARDS + ETHICS
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies
• Model professional standards for team - accountability, professional and accurate correspondence, timely and complete responses, professional demeanor, respectfulness.
• Exemplify standards and ethics as defined by the BTO team.
• Represents the BTO and the community in a professional and enthusiastic manner at all times.
• Effectively perform other duties as assigned.
• Continually expands knowledge and skills related to the job.
• Is fully accountable while working remotely.

Breckenridge Tourism Office is an equal opportunity employer (EOE), and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.