Description

Job Description:

Overview

Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Treasury Services and Products help our Wholesale Banking Clients manage their Cash flow and liquidity and optimize their financial risk. Key Treasury Services enablers include Payables and Receivables, Payment solutions and simplified Account Management while safeguarding clients against potential Frauds.

Job Description

Responsible for acting as the primary interface with Treasury Clients via email channel to execute transactional service requests on a wide range of treasury, cash management and depository products and services. Product suite consists of solutions of varying complexity, some of which have global requirements. Team also supports more complex service requests for ACH, Research & Adjustment and Wires other than supporting Commercial Cards requests for US region

Responsibilities

• Understand client's need and address it appropriately either by straight through processing or engaging appropriate business partner
• Requests consist of treasury, cash management and/or depository products
• Understand client's need and address it appropriately either by straight through processing or engaging appropriate business partner
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• MIS Reporting & Data Analysis using Microsoft Office tools
• Manage client escalations

• Any Commerce / Finance Graduate

Foundational skills*

• Fundamental understanding of Treasury Services
• Have strong communications skills - both verbal and written
• Able to work independent of direct supervision
• Ability to interpret bank standard legal documentation.
• Able to work under tight timelines with multiple priorities.
• Comfortable using a disciplined methodology and adhering to best practices, standards and procedures
• Superior follow through and initiative
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Must have an eye for detail

Desired skills*

• Strong Treasury Product and DDA/TM platform knowledge
• IDS, IMPACS, CAPS, APX, Navigator, ECF, BOSS/FAST, Document Direct
• Knowledge of Treasury Management products
• Must be collaborative / curious / driven / continuous learner
• Self-motivated and results orientated
• To be flexible to work in rotational shifts

Work Timings*

• 8:30 PM to 5:30 AM IST (Changes as per US day light saving requirement)

Job Location*

• Gurugram