Description

Elevate your career by steering multi-faceted tech programs, integrating innovative solutions for a dynamic impact across global operations.

As a Principal Technical Program Manager in Consumer & Community Bank Technology team, you will lead complex, multi-functional technology projects and programs that will impact experiences for multiple groups across the firm, including employees, and stakeholders. Your advanced analytical reasoning and adaptability skills will enable you to break down business, technical, and operational objectives into manageable tasks, while navigating through ambiguity and driving change. With demonstrated technical fluency, you will effectively manage resources, budgets, and cross-functional teams to deliver innovative solutions that align with the firm's strategic goals. Your exceptional communication and influencing abilities will foster productive relationships with stakeholders, ensuring alignment and effective risk management. In this pivotal role, you will contribute to the development of new processes that will improve efficiencies in execution of book of work.

Job responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks
• Foster strong relationships with stakeholders, clients, and cross-functional teams, providing direction and defining decision-making procedures for beneficial outcomes
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies
• Set the cadence, agenda, coordinate logistics and create materials for recurring stakeholder updates on progress as well as future roadmap
• Be a culture carrier and trusted advisor by ensuring success of all stakeholders

Required qualifications, capabilities, and skills

• 10+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives
• Advanced expertise in managing cadence and communication of status, progress and value to ensure engagement of all stakeholders.
• Expertise with Agile and Scrum frameworks and the application in product development and delivery organization
• Strategic, organizational thinker with a track record of strengthening program governance and controls within a large organization
• Experience with the tools used to produce governance documentation, stakeholder communications, and track program metrics (PowerPoint, MS Project, Excel)
• Strong analytical, conceptual, and problem-solving ability
• Excellent interpersonal (verbal and written) communication skills with the ability to coach others in the best ways to present and explain information concisely tailored to the target audience
  
  Preferred qualifications, capabilities, and skills
• Able to influence across virtual teams and disparate stakeholder groups
• Assertive (yet diplomatic) personality with the ability to lead, influence and motivate others

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.