Description

Remote Work: Hybrid

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally.

Come make an impact every day at Zebra.

Provides internal and external customers with exceptional service, by analyzing and assessing label applications and developing Zebra labeling solutions to meet customer demands. Focuses on competitive pricing for custom and stock solutions, problem resolution and effectively communicating Zebra product specifications and manufacturing capabilities. Often the primary interface with internal sales, thus promoting the benefits of the Zebra labeling solution. Establishes and maintains sales and customer service activities for assigned customers, including participating in the coordination of special needs and requests, product and tools training, generating and analyzing quote reports, and responding to internal and external customer needs.

Responsibilities:

• Analyzes media solutions, prepares and presents accurate competitive quotations, and provides regular follow-up on quotes and projects
• Participates and brings awareness to large volume quotations, order placement and sample testing
• Establishes and maintains sales and customer service relationships with assigned internal customer base in order to understand the business/product needs and requirements of their joint customers
• Works closely with analysts on high volume quotations to ensure competitiveness
• Analyzes and provides quotation reports to supplies account reps, field reps and management
• Works with and supports inside sales staff to obtain supplies sales objectives
• Serve as a liaison to assist account analysts, inside sales representatives, and sales managers at all levels to support the needs of Zebra's resellers and end users
• Provides technical product performance assistance to all Zebra Supplies customers by continually developing and maintaining expertise in media converting operations and barcode labeling applications
• Provide customer and prospect assistance when a sales representative is not available
• Works with the Client Care Group with account responsibilities by performing order processing and problem resolution needed to ensure high levels of customer satisfaction
• Interfaces with Supplies R&D, Supplies Product management, and Supplies Marketing on new product ideas, concepts and product specifications
• Assists in accurately maintaining Zebra's inventory programs
• Liaison for operations estimator team and documentation team
• Performs other duties as assigned

Qualifications:

Required Qualifications:

• High School diploma
• 1-2 years of customer service, sales, or sales support experience
• Strong interpersonal communications - written and verbal skills
• Fluent level of English (written and verbal) as well as local language as applicable

Preferred Qualifications:

• Ability to work within a team and sales environment
• Solid organizational skills
• Working knowledge of Microsoft applications
• Microsoft Excel: Intermediate/Advanced experience preferred
• Technical aptitude, Ability to communicate technical information verbally and in written form
• Ability to work independently
• Demonstrated experience taking ownership and being proactive in customer interfacing positions preferred
• Experience processing orders or working in an ERP system preferred.

Hybrid Role -México -CDMX Condesa

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Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy .