Position Summary:
The HR Generalist will serve as a primary resource for employee questions, leave administration, employee relations, hiring, benefits coordination, and personnel documentation.

This person will manage HR matters from initial intake through resolution: gathering information, tracking deadlines, preparing communications, maintaining records, and recommending next steps. They will keep leadership informed and recognize when a matter requires management approval or employment counsel.

Key Responsibilities:

Leave of Absence and Accommodation Administration

• Coordinate family, medical, pregnancy, disability, and other employee leaves, including FMLA, CFRA, and Pregnancy Disability Leave.
• Prepare and track eligibility notices, certification requests, designation notices, deadlines, leave balances, and return-to-work documentation.
• Review absence reports and supporting information to identify potential leave or accommodation needs.
• Coordinate the accommodation process with employees and leadership, including documentation and follow-up.
• Track employee insurance contributions during leave and coordinate with payroll and benefits providers.
• Maintain confidential medical records separately from general personnel files.

Employee Relations and Performance Documentation:

• Respond to employee concerns professionally, objectively, and promptly.
• Conduct workplace interviews and investigations, document findings, and recommend appropriate next steps.
• Prepare counseling documents, written warnings, performance improvement plans, and follow-up communications.
• Coach directors on consistent policy application, employee communication, and documentation.
• Support separation processes, including coordination of required documents and final-pay information.
• Escalate sensitive or complex matters to leadership and employment counsel.

Attendance, Timekeeping, and Payroll Support

• Review absence reports, attendance records, and timekeeping exceptions.
• Evaluate potential protected absences before recommending attendance action.
• Follow up on missing punches, meal and rest break concerns, and employee timekeeping questions.
• Coordinate accurate information with directors and payroll for leave usage, premiums, employee changes, and payroll corrections.
• Help employees and managers use Deputy, Paychex, and related systems accurately.

Recruiting and Onboarding

• Prepare job postings, screen applicants, coordinate interviews, and check references.
• Support offer preparation and new-hire communications.
• Coordinate onboarding paperwork, employment eligibility verification, and orientation.
• Track required clearances, credentials, training, and other employment documentation in partnership with center leadership.
• Monitor outstanding items and follow through until onboarding requirements are complete.

Benefits and Personnel Administration

• Coordinate benefits enrollment, qualifying life events, employee changes, and questions with our benefits partners.
• Maintain accurate personnel files and confidential HR records.
• Track required training, acknowledgments, evaluations, and credential renewals.
• Respond to employment verification and personnel-record requests through established procedures.

HR Processes and Leadership Support

• Maintain a central tracker of open HR matters, deadlines, and next steps.
• Provide regular updates to the Director of Operations, highlighting decisions needed and unresolved concerns.
• Improve templates, forms, checklists, and workflows to make HR administration more consistent.
• Assist with handbook and policy updates and communicate changes to employees.
• Identify recurring issues and recommend practical improvements.