The Lead Assistant Golf Professional is the Head Golf Professional's trusted operational partner and the principal leader of day-to-day golf operations at Broadmoor Country Club. This individual owns the coordination, consistency and execution of the golf shop, merchandising, outside services, tee sheet, practice facilities, tournaments and related golf activities.
By independently leading daily execution, developing the golf operations team, maintaining operational and financial discipline, the Lead Assistant enables the Head Golf Professional to devote greater attention to serving as the Club's ambassador, strengthening member relationships, setting culture and advancing golf participation.
The role brings to life Broadmoor's promise to be "A Place Where People Want To Be" and its service commitment: "Every Member, Every Guest, Every Time."
Experience Required
PGA of America Member or Associate in good standing; prior Lead/First Assistant or similar operational leadership experience
Experience with club management systems, Golf Genius (Golf Shop & Tournament Management), contemporary point-of-sale/retail systems and departmental budgeting.
Prior responsibility for staff performance evaluations, service training and merchandise open-to-buy planning.
Progressively responsible experience in golf operations, preferably in a private club or equivalent high-service facility; demonstrated ability to lead and develop employees.
Strong command of merchandise buying, retail financial measures, inventory accuracy, vendor relationships and golf shop presentation.
Proven interpersonal skills with teammates, members and guests.
Excellent organization, written and verbal communication, numeracy, technology fluency, professional judgment and independent problem-solving.
Availability for weekends, holidays, seasonal peaks and other hours reasonably required by golf operations.
Essential Responsibilities
Direct opening and closing readiness, golf shop presentation, tee-time reservations, cancellations, bookings, golf car deployment, practice facilities and outside-services coverage.
Manage pace-of-play expectations daily; coordinate flow of play and member communications.
Develop and enforce practical standard operating procedures, checklists and department-wide presentation, cleanliness and stocking expectations.
Coordinate seamlessly with Golf Operations, Golf Course Maintenance, Food & Beverage and other Club teams; provide direct frontline coverage in outside services, starter/course-advisor or related operational roles when necessary.
Act on routine operational issues independently, escalating material member, safety, personnel or financial concerns to the Head Golf Professional.
Lead support, onboarding, scheduling, daily assignments, training, coaching and performance feedback for team members.
Set, model and enforce uniform, dress, professional conduct, greeting, and guest-assistance standards.
Maintain staffing levels appropriate to play and events while managing scheduled labor against approved payroll guidelines.
Without direct supervision, conduct operational briefings, create cross-training plans and follow through on service or performance deficiencies in coordination with the Head Golf Professional.
Instill ownership and a respectful, solutions-oriented team culture that supports consistent delivery with limited day-to-day intervention from the Head Golf Professional.
Take lead responsibility for merchandise execution: assortment planning, open-to-buy, , receiving, pricing, replenishment, and visual merchandising.
Manage product presentation, special orders, tournament and corporate merchandise, stockroom organization and seasonal promotions.
Track sales, gross margin, cost of goods sold, sell-through, inventory turnover, aged stock, markdowns and purchasing commitments; recommend corrective action.
Ensure inventory integrity through accurate point-of-sale records, receiving controls, cycle/physical counts, reconciliations and loss-prevention procedures.
Train team members in product knowledge, consultative selling and member-focused retail service; report merchandise performance and opportunities regularly.
Build relationships with members and guests, anticipate needs, greet patrons courteously in person and by telephone, and resolve routine concerns promptly.
Lead operational preparation and execution for member tournaments, guest events, outings, leagues and golf programs, including registrations, staffing, scoring and event logistics.
Support instruction, clinics, player-development offerings, maintain accurate golf communications and website/event updates.
Work with the Handicap Chairperson to support accurate and ethical handicap administration using the Club's designated handicap platform and current applicable procedures.
Monitor the full member journey-from advance reservations through arrival, play and departure-to protect the Broadmoor experience.
Apply accurate point-of-sale and member-charge practices; collect fees and applicable taxes, handle transactions and daily reconciliation in accordance with Club procedures.
Support the annual department budget and monitor payroll, golf-related revenue, merchandise inventory investment and other controllable expenses.
Maintain reliable tee sheet, inventory, tournament and operational records; use Club systems to produce timely management reports.
Provide the Head Golf Professional with regular updates on revenue, retail results, staffing, pace of play, service issues, event readiness and action items.
Recommend process and reporting improvements, including effective use of Jonas Synergy, Golf Genius and other systems adopted by the Club.
The Lead Assistant directs routine daily operations within approved budgets, policies and delegated limits.
The Head Golf Professional retains ultimate departmental accountability, strategic direction, major personnel and purchasing approvals, and responsibility for the golf culture and member-facing leadership.
In the Head Golf Professional's absence, the Lead Assistant acts as the department's on-site leader within delegated authority.
Benefits
Insurance Plan per Company Policies
PTO
Uniform Expense
Education Reimbursement Plan
GM Committed To Your Personal & Professional Growth
