Description

Overview

ABOUT OAK HILLS

Since 1968, Oak Hills Country Club has been one of Omaha's premier private country clubs. Conveniently located off Interstate 80, Oak Hills is at the heart of the Omaha metro. With mature trees, beautiful water features, and an overall sense of serenity, the Club is like a resort in your own backyard. The Club features an 18-hole golf course, a six-lane pool, hard-court tennis and pickleball courts, and a 28,000-square foot clubhouse. The Club serves approximately 700+ memberships from all categories including golf and social. The Club is well known for its family-friendly environment and offers activities and events for all ages. 

POSITION SUMMARY

The General Manager (GM) plays a pivotal role in overseeing the day-to-day operations of this premier private club. The GM acts as a key liaison between the various departments and reports directly to the Board of Directors and Members of the club. With a focus on maintaining the highest standards of service and member satisfaction, the GM collaborates closely with all department heads, especially Food and Beverage, Director of Golf, Superintendent, Pool, Tennis, and Guest Services.

The General Manager reports to the Oak Hills Country Club Board of Directors with the aid of Landscapes Golf Management (LGM) and has full responsibility for the club. The General Manager's responsibilities include but are not limited to, those set forth below.

Salary Range: $130,000-$160,000 DOE, 

Experience Required

PREREQUISITES

Experience : Minimum of 5 years of progressive experience in a private club environment, including strong hospitality, food and beverage, and supervisory roles.

Education : Degree or similar experience in Business, Restaurant, Hospitality Management, CMAA, PGM Program preferred.

Physical Requirements : Extended periods of walking and standing. Ability to lift up to 50 pounds or more occasionally; flexible schedule to ensure continuous service and member satisfaction.

INTERPERSONAL SKILLS

• Strong communication skills, both written and verbal.
• Ability to collaborate to achieve common goals and contribute to a positive work culture.
• Flexibility in a dynamic work environment.
• Ability to prioritize tasks, meet deadlines, and efficiently manage workloads.
• Foster positive relationships with staff, members, and guests.
• Ability to navigate conflicts and seek constructive resolutions.

The GM is a key figure in maintaining the club's reputation as a premier private club, ensuring operational excellence, and fostering a positive and enriching experience for members, guests, and employees.

Essential Responsibilities

Overall Club Management

• Manages all aspects of the club.
• Assists with business planning, staffing, and operating procedures for all departments.
• Acts as an administrative link between the Board of Directors and departments, ensuring smooth interdepartmental coordination.

Financial Oversight

• Assists with monitoring budgets, directing corrective actions, and ensuring alignment with financial goals.
• Evaluates payroll and monthly financials.
• Research new products to improve the club and enhance the experience of members and guests.
• Aids Board with capital improvement and long-range strategic planning.

Training and Development

• Plans and coordinates training and professional development programs for club personnel.
• Collaborates with the Board on long-range & annual plans, operating reports, forecasts, and budgets.

Member and Employee Relations

• Maintains regular contact with members to ensure maximum satisfaction.
• Assists with communication, including monthly newsletters for members and employees. 
• Works with contractors to maintain updated websites and online information.
• Addresses and resolves complaints from members, guests, and employees.
• Plans and facilitates activities/events that foster a meaningful and fun work culture for employees.
• Represents the club within the community.

Operational Excellence

• Monitors safety conditions, ensures compliance with procedures and updates emergency plans.
• Conducts ongoing facility inspections to uphold cleanliness, safety, and service standards.
• Oversees preventive maintenance and safety programs.

Club Events

• Oversees the coordination of annual member events and programming.

Human Resources

• Works closely with the Board, other managers, and employees regarding grievances and concerns.
• May serve as a departmental manager in the absence of a department head.
• Participates in the hiring process for clubhouse staff and reviews the selection of department heads.
• Assists with employee application process, recruiting, and hiring.

Key Result Areas

A successful General Manager will:

• Develop, administer, and adhere to the Annual Business Plan & manage the Operating Budget.
• Provide all the services expected for a successful clubhouse operation using a first-class level of service. Services include but are not limited to, providing a golf shop that is well-stocked with merchandise, a functional and well-maintained cart fleet, seasonal decoration of the clubhouse and grounds, appropriate selection for TV and music, staff adherence with a uniform policy, hosting member/guest special events, attention to special orders, and attractive and effective member/guest communications.
• Ensure that the elements of the clubhouse and the training of the staff provide a warm, welcoming, and clean environment. By doing so, establish a member/guest base that is loyal to the club.
• Hire, train, and engage a staff of friendly, educated team players who are loyal to the club.
• Ensure an acceptable pace of play on the golf course through a well-conceived and managed player assistant program, along with a complete arsenal of adequate pace strategies adapted to the specific course challenges.

• Work closely with the Golf Course Superintendent to ensure that periodic course maintenance disruptions are minimal and well-communicated to members and guests to assist in meeting expectations.
• Operate a profitable F & B department that is responsive, innovative, clean, and well-managed.
• Prepare and submit written and oral reports as requested within the due dates. 
• Review draft financial statements sufficiently to assist in creating an accurate monthly statement. 
• Attending regular Board and special meetings as necessary and directed by the Board of Directors.
• Implement a well-conceived facilities maintenance plan to protect the assets short and long-term.
• Fully devote time and energy to the performance of duties as the General Manager.

Major Areas of Responsibility 

• Represent the club in a positive, professional, and exuberant fashion always.
• Lead the total operation of the club, including supervision of the Food and Beverage Manager, Executive Chef, Director of Golf, Membership Sales Manager, Event Sales Manager, Golf Course Superintendent, and all other department heads.
• Ensure that business plan goals and objectives are met and that the standards are maintained at all levels throughout the club.
• Provide outstanding member/guest service, meeting, or exceeding club expectations.
• Through the Director of Golf, administer programs to promote golf through private and group lessons, clinics, tournaments, and other special events.
• Market the club and its services to maximize member/guest experience and revenue goals.
• Administer all policies outlined herein to ensure a professionally operated club for the employees, members, and guests.
• Ensure that all revenues are collected, deposited daily, and recorded and that the proper documentation (i.e., weekly and monthly packets) is completed accurately and submitted on time.
• Review the monthly financial draft statements with department heads in sufficient detail so that the final statements are accurate. 
• Maximize the profitability of the club through decisions that invest the least amount of dollars and provide the greatest amount of income to the operation. Use a return-on-investment analysis to guide spending decisions.
• Work with the Board of Directors and management company to develop operating budgets. Administer expenses / generate income to meet or exceed the budget in the annual business plan.
• With assistance from support staff, acquire, maintain, and renew all sales permits, health permits, and liquor licenses according to state, county, and local requirements.
• Assist with the administration of the payroll and employee benefits at the club.
• The General Manager shall have the authority to employ and discharge employees as necessary to operate the club profitably. Employing and discharging full-time employees may require communication with the Board of Directors before such action is taken.

The General Manager will report to the Board of Directors and Landscapes Golf Management

Benefits

• Facility Bonus/Incentive Plan 
• Health insurance with options for dental and vision
• 401k (simple IRA) with club match 
• Cell Phone allowance
• Association dues allowance
• Relocation allowance
• Education and training
• Annual Incentive Bonus
• Club Benefit

Total compensation package worth approximately: $150,000 -$175,000 annually.