Description

• The FTZ Sr. Implementation Manager is responsible for leading complex software 
  implementation projects from kickoff through go-live, ensuring high-quality delivery, 
  client satisfaction, and internal excellence. This role builds on core project delivery 
  capabilities and emphasizes leadership, mentorship, and continuous improvement 
  across the implementation team. You will play a key role in developing implementation 
  best practices, mentoring team members, and driving innovation in how we deliver 
  value to our clients. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Project Leadership 

•  Lead and manage complex implementation projects involving multiple 
  stakeholders and cross-functional teams. 
•  Ensure delivery against scope, timeline, and quality standards. 
• Collaborate closely with Systems Integration Leads to align technical 
  delivery with business goals. 

  Client Engagement 

•  Act as a trusted partner to clients throughout the implementation 
  process.
•  Manage client communications and expectations from planning through 
  UAT and go-live. 
•  Proactively identify and mitigate project risks to ensure successful 
  outcomes. 

Team Development & Mentorship 

• Provide guidance and support to Implementation Managers and 
  Specialists. 
• Act as a mentor by sharing knowledge, modeling best practices, and 
  offering feedback to grow team capabilities. 

Continuous Improvement 

•  Drive innovation in implementation methodologies, tooling, and delivery 
  practices.  
•  Contribute to the refinement of implementation playbooks, 
  documentation standards, and onboarding materials.
•  Identify and implement opportunities for process improvement to 
  enhance team performance and client experience.

Requirements

QUALIFICATIONS 

 Bachelor’s degree in computer science, Information Technology, or a related 
field, or equivalent technical experience. 

• Proficiency with data transformation tools, ETL (Extract, Transform, Load) 
  processes, and integration platforms. 
• Strong understanding of system architecture, APIs, and data feed integrations. 
•  Experience with troubleshooting complex technical issues and resolving data 
  compatibility challenges. 
• Strong analytical and problem-solving skills. 
• Excellent communication and interpersonal skills for collaborating with technical 
  and non-technical stakeholders.
•  Experience working with or demonstrated knowledge of foreign trade zones.