Description

FIELD SERVICE ENGINEER

Position Summary: Provide state-of-the-art onsite services (installation, preventive maintenance, break-fix/troubleshooting call-out, site survey etc.) and technical support to customers on our range of barcode scanning and camera products, in particular our range of Stationary Industrial Scanners.

This is a remote/heavy travel position on customer sites

Essential duties and responsibilities:

        Install (mechanical, cabling), configure, calibrate, and execute start-up commissioning of Datalogic equipment at customer site as per pre-defined specifications

        Maintain, adjust, and replace onsite Datalogic devices of existing customer systems

        Conduct Preventive Maintenance for on-site Datalogic equipment

        Conduct troubleshooting for software and equipment at customer sites

        Provide training to on-site customer personnel when required

        Conduct site-surveys when required

        Participate in formal quarterly training and other training events as required

        Follow rigorously safety and security onsite company procedures

        Escalate to upper technical level problems that can’t be solved independently

        Issue timely and accurate service reports (including expenses report)

        Extend or help building a respectful relationship with customer by always adopting an exemplary attitude

Qualifications
Education (School/Specialization)
Associate or Bachelor’s degree (in a technical field such as electronics/networking preferred but not required) or trade school/military equivalent 
Years of Experience
Preferred is 3+ years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices
Travel Requirement
85% + travel 
 

 
OTHER INFORMATION & SPECIFIC SKILLS
 

        Electrical Schematics reading

        Proficient in hand tool usage

        Troubleshooting and diagnostic experience of hardware and software

        Remote PC diagnostic and remedy support

        Good understanding of computer networks

        PLC communications experience: Ethernet IP, Device-net, Profinet, Profibus

        Experience working with auto ID products

        Proficient in Microsoft Office Software (MS Dynamics is a plus)

        Good communication and interpersonal skills

        Willing to work during alternative work schedules such as weekend and/or overnight

Requirements

Qualifications
Education (School/Specialization)
Associate or Bachelor’s degree (in a technical field such as electronics/networking preferred but not required) or trade school/military equivalent 
Years of Experience
Preferred is 3+ years of prior experience on Field Service Activities in automation or other similar market with Electrical and Electronical devices
Travel Requirement
85% + travel 
 

 
OTHER INFORMATION & SPECIFIC SKILLS
 

        Electrical Schematics reading

        Proficient in hand tool usage

        Troubleshooting and diagnostic experience of hardware and software

        Remote PC diagnostic and remedy support

        Good understanding of computer networks

        PLC communications experience: Ethernet IP, Device-net, Profinet, Profibus

        Experience working with auto ID products

        Proficient in Microsoft Office Software (MS Dynamics is a plus)

        Good communication and interpersonal skills

        Willing to work during alternative work schedules such as weekend and/or overnight