Summary

At Hyatt, our people are at the heart of the guest experience. Guided by empathy, inclusion, respect, integrity, experimentation and wellbeing, we create an environment where colleagues can grow, collaborate and deliver genuine hospitality.

Thompson Hotels is part of Hyatt's lifestyle portfolio, bringing together thoughtful design, food and beverage, cultural experiences and authentic service. Located in Dallas' historic Main Street District, Thompson Dallas reflects this approach through contemporary art, Texas craftsmanship, 219 guest rooms and suites, 20,000 square feet of event space, rooftop venues and panoramic downtown views.

Thompson Dallas is seeking an Event Planning Manager to plan and execute group meetings, events and celebrations contracted by the Sales team. This role serves as a trusted partner to clients from pre-planning through event completion, translating their vision into thoughtful, well-coordinated experiences.

Position Overview

The Event Planning Manager manages event details across guestrooms, meeting space, food and beverage, audiovisual, billing and special requests. This role partners closely with Sales, Banquets, Culinary, Front Office, Housekeeping, Reservations, Accounting and external vendors to ensure each event is well planned, clearly communicated and executed with care.

The ideal candidate is organized, service driven and solutions focused, with the ability to anticipate needs, manage multiple priorities and build lasting client relationships.

Key Responsibilities

Client Experience and Event Planning

• Serve as the primary contact for group and local event clients before, during and after their events.
• Build strong client, planner and vendor relationships through timely communication, sound judgment and attentive follow-through.
• Lead planning conversations to understand event goals, requirements, timelines and special requests.
• Conduct site inspections and assist clients in selecting meeting spaces, room configurations, menus and event enhancements.
• Anticipate client needs, respond promptly to concerns and coordinate thoughtful solutions.
• Attend and lead pre-convention, group resume and other planning meetings as assigned.
• Monitor events in progress and remain available to support the client and hotel teams.

Event Execution and Cross-Department Partnership

• Review sales agreements and coordinate contracted event details, including guestrooms, room blocks, food and beverage, audiovisual, billing and other requirements.
• Create and distribute clear event documentation, timelines and communications to relevant hotel teams.
• Partner with Banquets, Culinary, Front Office, Housekeeping, Reservations, Engineering, Security, Accounting and audiovisual partners to support a seamless event experience.
• Confirm meeting spaces and event setups are prepared according to client specifications and hotel standards.
• Communicate changes, special requests and service recovery needs promptly to the appropriate teams.
• Support post-event follow-up and identify opportunities to strengthen the client relationship and future business.

Revenue, Documentation and Business Performance

• Maintain accurate event records, contracts, group resumes, room blocks, billing instructions and other documentation in Hyatt systems.
• Manage meeting space, guest room and food and beverage details to protect revenue integrity.
• Review event billing and reconcile questions with clients and the Accounting team.
• Identify and present appropriate upgrades, products and enhancements to support client needs and maximize revenue per attendee.
• Maintain existing accounts while identifying rebooking and future business opportunities.
• Monitor event forecasts, pace and operational details, sharing relevant updates with Sales and hotel leadership.

Benefits & Perks

• Comprehensive health and welfare plans for eligible full-time colleagues.
• 401(k) with company match after one year of service.
• College Savings Plan and Employee Stock Purchase Plan.
• Paid vacation, holidays and sick leave, as applicable.
• Family bonding leave and adoption assistance.
• Complimentary and discounted stays at Hyatt properties worldwide.
• Complimentary onsite parking.
• Free colleague meals during shifts.
• Transit passes and educational assistance.
• Career development and growth opportunities.
• Eligibility for incentive compensation.
• Relocation assistance for eligible candidates.

Qualifications

• One to three years of hotel event planning, event sales or related hospitality experience preferred.
• Completion of an Event Management Trainee program or comparable experience preferred.
• Strong knowledge of hotel operations and event planning processes.
• Experience with Hyatt systems such as Envision, Group Bill, Opera, Reserve, Sertifi and Social Tables preferred.
• Strong understanding of guest room blocks, meeting space, food and beverage, audiovisual and event billing processes.
• Excellent organization, time management and attention to detail, with the ability to manage multiple priorities.
• Clear, professional written and verbal communication skills.
• Strong contract interpretation and negotiation skills.
• Sound judgment, creativity and the ability to resolve challenges in a fast-paced environment.
• Ability to collaborate effectively with clients, vendors and colleagues across hotel departments.
• Experience in a lifestyle or full-service hotel environment preferred.
• Flexible availability, including evenings, weekends and holidays, based on business needs.

Physical Requirements

• Ability to stand and walk for extended periods and move throughout meeting and event spaces.
• Ability to bend, reach, push, pull and move event materials or supplies as needed.
• Ability to occasionally lift and carry up to 50 pounds, with or without reasonable accommodation.
• Ability to use a computer, telephone and other office equipment for extended periods.
• Ability to work a flexible schedule based on event and business needs.

Thompson Dallas is committed to creating a workplace where colleagues feel valued, respected and supported. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected by applicable law.