Description

When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.

• Become an operations subject matter expert for the technology behind all brands and products as well as custom product setup. Research operational inquiries and be accessible to help answer questions from internal teams. 

• Project manage product setup from product intake to testing and launch. Communicate status on launches and attend internal calls to provide status, challenges, issues. 

• Liaison between InComm InCentives and InComm brand and product teams 

• Manage CRM tool with new product details and pricing to ensure sales and account management have up-to-date information. 

• Process and coordinate digital and physical product builds, implementations and updates 

• Provide and maintain documentation related to open loop process and open-loop product details. 

• Represent operations in product management discussions related to brand/product requirements. 

• Attention to detail, strong organizational skills, and the ability to work through complex situations. 

• Represent InComm InCentives in a positive, professional, and customer focused manner. 

• Other duties as assigned. 

• Associates, BA or BS degree preferred. 

• Proficient in Microsoft Office suite including Excel, Word and Outlook. 

• Strong interest in technology. 

• Strong interpersonal skills, flexibility, and customer service experience. 

• Communicate effectively with business professionals. 

• Ability to track changes, keep tasks moving forward and meet deadlines. 

• Must be a self-starter. 

• Strong commitment to customer service. 

• Experience working with customer relationship management software (Salesforce) and activity tracking systems desired. 

• Project management experience preferred. 

• Preference given to applicants who have demonstrated experience supporting software as a service product. 

• Experience in prepaid, stored value or gift card products a plus. 

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran's status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program - Tier I

#LI-LW1

PI282833837