Description

Location: Southampton (Office‑based until probation passed)

Salary: £24,570

Are you an organised, proactive person with experience in office-based customer service and administration?

If so, we'd love to welcome you to our friendly and supportive team in Southampton. This role is office‑based initially, with the option to move to a hybrid working pattern once probation is successfully completed.

As a Client Services Administrator, you'll play a vital role in delivering an exceptional experience to our clients. You'll be the voice of our organisation, helping clients with non‑advised queries, understanding their needs, and ensuring the service they receive is accurate, efficient, and exceeds expectations. Your commitment helps us deliver the market‑leading customer experience we're known for.

Our team thrives on collaboration, positivity, and professionalism. We value people who listen well, communicate clearly, adapt quickly, and take pride in building strong working relationships with colleagues, clients, and insurer partners.

What you'll be doing:

• Acting as the first point of contact for clients, insurers, and internal teams, handling day‑to‑day administrative queries.

• Responding independently and proactively to client and insurer requests, meeting agreed SLAs and keeping all parties informed.

• Coordinating the administration of schemes, including invoicing, membership and claims data, and client communications.

• Checking incoming and outgoing correspondence carefully, identifying and challenging any discrepancies.

• Maintaining accurate client records and ensuring all data is kept up to date within internal systems.

• Attending meetings with insurers and participating in product training as needed.

• Ensuring full compliance with company procedures, customer service standards, and relevant industry regulations.

What we're looking for:

• Previous office‑based customer service experience

• Strong administration skills

• Insurance industry experience (helpful, but not essential)

• Excellent verbal and written communication

• Strong organisational and time‑management abilities

• Confident use of Microsoft Office, particularly Excel

• A collaborative team player

• Someone who is passionate about delivering a high‑quality, client‑focused service

#AIB #LI-NW1 #LI-Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

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