Description

Company Overview:

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure, and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview:

We are looking for a Business Analyst / Application Support for our client. This role supports the successful delivery of hospitality technology projects, with a strong focus on documentation, coordination, and go-live readiness. Working closely with Project Managers, vendors, and operational teams, this role ensures requirements are clearly defined, solutions are fit for purpose, and all prerequisites are in place for a smooth transition to live operations.

This is a 6 months contract opportunity (with potential extension).

Responsibilities:

• Partner closely with Project Managers to support end-to-end project delivery, with a strong focus on go-live readiness and transition to operations
• Gather, analyse, and document business, functional, and non-functional requirements for system and technology initiatives
• Develop clear, high-quality project documentation, including:
  o Business and functional requirements
  o Process maps and workflows
  o System configuration and solution design documentation
  o Operational, training, and support handover materials
• Act as a central coordination point to ensure all documentation, approvals, dependencies, and prerequisites are completed ahead of go-live
• Support project planning by identifying dependencies, risks, assumptions, and business or operational impacts related to system changes
• Facilitate workshops and stakeholder sessions to validate requirements, confirm scope, and assess readiness
• Support testing activities, including system testing and user acceptance testing (UAT), ensuring outcomes are documented, issues are tracked, and sign-offs are obtained
• Coordinate go-live and cutover activities, including release planning, deployment documentation, and stakeholder communications
• Ensure solutions align with agreed design standards, security requirements, compliance obligations, and operational support models
• Support vendor engagement by clarifying requirements, reviewing deliverables, and validating outputs against agreed scope and quality standards

Skills and Qualifications:

• Proven experience in a Business Analyst role supporting project or application delivery
  Strong documentation skills, with demonstrated ability to produce clear, structured, and auditable project artefacts
  Experience supporting system implementations, upgrades, or integrations through to successful go-live
  Solid understanding of project lifecycles, change management, and transition to operational support
  Excellent stakeholder engagement, communication, and workshop facilitation skills
  Highly organised, with strong attention to detail and the ability to manage multiple concurrent initiatives
• Comfortable working in fast-paced, delivery-focused environments
  Proficiency in Microsoft Word, Excel, and Outlook; experience with project management or documentation tools is highly regarded
• Minimum 3 years' experience in a Business Analyst or Application Support role, preferably within the hospitality industry
• Bachelor's degree in Information Systems, Business, or a related discipline (preferred)
• Experience working on IT, digital, or infrastructure programs (highly regarded)
• Valid driver's licence
• Must be willing to work onsite in Ras Al Khaimah at minimum 3 days per week

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.