Description

At Moody's, we unite the brightest minds to turn today's risks into tomorrow's opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody's is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

Skills and Competencies

• 5+ years of professional experience in customer-facing roles such as account management, customer success, pre-sales, sales, customer support, or compliance-related functions.
• Strong communication, relationship-building, and presentation skills, with the ability to clearly explain complex concepts and engage stakeholders across operational and managerial levels.
• Proven ability to collaborate effectively within cross-functional teams while independently managing priorities and consistently delivering outcomes.
• Experience developing and maintaining customer account plans, including defining success metrics, identifying growth opportunities, and monitoring retention risks.
• Solid probing, investigative, and research skills to support the development of practical, customer-centric solutions.
• Experience supporting or executing client-focused communications, initiatives, or campaigns at scale.
• Working understanding of complex business and risk concepts, particularly in areas such as regulatory compliance, Know Your Customer (KYC), Anti-Money Laundering (AML), supplier risk, and credit risk use cases.
• Ability to use data and insights to identify service issues and contribute to continuous improvement initiatives.
• Demonstrated ability to document, standardize, and improve processes, adapting to varying account complexities and multi-team engagement models.
• Prior experience working with Industrial and/or Logistics organizations is strongly preferred.
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools-such as Copilot and ChatGPT-can be used to improve processes and drive efficiency.
• Interest in exploring agentic AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use.

Education

• Undergraduate/first-level degree (e.g., Bachelor's degree) required, preferably with coursework in business, economics, finance, supply chain, marketing or related fields.

Responsibilities

• Own the day-to-day success of assigned clients across the customer lifecycle, with a focus on adoption, account health, and retention at scale.
• Serve as a trusted partner to customers by sharing relevant best practices and resources, including training materials, webinars, user events, and product updates.
• Plan and lead structured customer engagements such as onboarding sessions, kickoffs, status calls, and periodic business reviews, ensuring consistent execution and follow-through.
• Facilitate customer enablement activities, including workshops and scalable education initiatives, to support effective product usage and value realization.
• Develop and maintain a detailed understanding of client use cases, organizational structures, workflows, available resources, and data gaps; document findings to support continuity and scale.
• Regularly review customer usage data and internal performance metrics to identify adoption trends, potential risks, and incremental growth opportunities.
• Create and maintain account plans focused on improving adoption, customer satisfaction, and renewal outcomes, leveraging established frameworks and playbooks.
• Maintain strong product knowledge and understanding of value propositions, enabling clear articulation of benefits aligned to customer needs.
• Act as the voice of the customer internally, collaborating with Product, Sales, Marketing, and Operations teams to share feedback and support continuous improvement.
• Coordinate customer-facing initiatives with internal partners (e.g., connecting customers with Marketing for testimonials or Product teams for beta programs).
• Collaborate with peers to create, maintain, and improve end-user training resources, supporting scalable customer enablement.
• Contribute to the analysis and improvement of customer and internal workflows, helping teams meet defined customer success metrics efficiently.
• Willingness and ability to travel up to 25% as required.

About the team

Our Customer Engagement team is responsible for driving purposeful and value-based interactions with our clients to maximize retention, satisfaction, and loyalty. By joining our team, you will be part of exciting work in developing deep customer relationships, bringing the voice of the customer to the center of our business strategies, and identifying new opportunities for expansion. We strive to be an industry-leading organization with a strong focus on customer centricity and collaboration.

For US-based roles only: the anticipated hiring base salary range for this position is $98,800.00 - $143,350.00, depending on factors such as experience, education, level, skills, and location. This range is based on a full-time position. In addition to base salary, this role is eligible for incentive compensation. Moody's also offers a competitive benefits package, including not but limited to medical, dental, vision, parental leave, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, a discounted employee stock purchase plan, and tuition reimbursement.

Moody's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, age, religion or creed, national origin, ancestry, citizenship, marital or familial status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law. Moody's also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email accommodations@moodys.com. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications

For San Francisco positions, qualified applicants with criminal histories will be considered for employment consistent with the requirements of the San Francisco Fair Chance Ordinance.

This position may be considered a promotional opportunity, pursuant to the Colorado Equal Pay for Equal Work Act.

Click here to view our full EEO policy statement. Click here for more information on your EEO rights under the law. Click here to view our Pay Transparency Nondiscrimination statement. Click here to view our Notice to New York City Applicants.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody's Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.