Description

Job Description

Reports To: Senior Manager - Network as a Service

Division: Enterprise Business

Mission:

• To oversee and drive operational activities associated with Network as a service - performance measurement and monitoring, contract compliance and reporting

Description:

• Maintain all MTN and professional ethical standards and ensure NaaS activities are carried out in compliance with business laid down policies, procedures and processes.
• Coordinate with EB departments to set wholesale partner performance objectives, goals and strategic direction to ensure alignment with broader business objectives.
• Coordinate relevant touchpoints within EB and other divisions as well as assess, validate and resolve needs of wholesale partners to achieve a high satisfaction and transacting rate
• Analyze performance of network as a service partners and develops strategies / interventions to ensure alignment with business objectives
• Identify process inefficiencies and compliance gaps and participate in process improvement initiatives.
• Identify and track issues, escalations and resolutions. Participate with relevant parties to drive prompt resolution.
• Create standard and ad-hoc reports to communicate performance and alignment with expectations
• Support the Senior Manager - NaaS in coordinating with the partners where needed and facilitate their fieldwork within MTN.
• Follow up on the implementation of audit recommendations in a timely manner.
• Manage the progress of all project/assignment and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Interact with staff, Managers, General Managers, consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the NaaS function
• Manage the audit assignments' progress and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Involvement in IT and Network Group process designs.
• Report on an ad-hoc basis on specific projects as and when necessary

Education:

• First degree in Business Management or other related discipline
• Fluent in English

Experience:

3-7 years' experience which includes

• Minimum of 3 years' experience in an area of specialization; with experience in supervising others
• Experience working in a medium sized organization.
• Experience in partner management
• Experience in project coordination and cross-functional solutions delivery
• Experience in account management and/or other analytical role
• Proficiency in the use of MS Office Productivity Tools - Excel, Word, and PowerPoint

About Us

We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.

At MTN Nigeria, we believe that understanding our people's needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y'ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Obsessions: How We Do It

The behaviors that keep our culture strong and safe.

1. Light It Up!

Always Do This:

Bring all your heart and all your smarts to us.

Never Do This:

❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.

2. Raise Your Hand. Speak Your Mind.

Always Do This:

Respectfully but firmly challenge any threat to what we stand for.

Never Do This:

❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.

3. Collaborate. Don't Isolate.

Always Do This:

Share what you know and respect what others can teach you.

Never Do This:

❌ Never think that you are great unless you help make others great too.

4. Things Always Get Better Here.

Always Do This:

Take your own steps forward to improve and strengthen us.

Never Do This:

❌ Never believe or cause others to believe that "not now" means "not ever."

Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?

Then, join MTN Nigeria!

Welcome to our Y'ello Family, where our people are our most critical competitive assets.

If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.

Our Employee Value Proposition enables you to:

Work with meaning

Connect to develop

Thrive in positivity

Grow with purpose

Live inspired.

It's a great place to work! Take that bold step and apply today!

*Eligible Females and People with Disabilities are encouraged to apply.

*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN's recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.

*MTN is not liable for fraudulent publication of job offers in MTN's name or for the fraudulent use of MTN's name in any manner whatsoever.

For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com

By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).