Description

At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth.

Be part of a team that makes a real difference.

 Account Support Representative 4

Position Overview

The Account Support Representative 4 serves as a key liaison between customers and internal teams, handling diverse post-sales service functions through both inbound and outbound communications. This role requires independent problem-solving abilities while maintaining exceptional customer service standards.

This is a remote position but candidate must live in the Tampa Bay Area.

Key Responsibilities:

Customer Interaction Management: Directly engage with customers, sales representatives, and service teams to address provider payment inquires and service needs.

Request Processing: Independently handle customer and internal partner requests, collaborating with cross-functional teams when necessary.

Documentation Management: Prepare and retrieve documentation related to customer accounts and payment inquiries.
Account Information Integrity: Ensure accuracy of account information through regular updates and proper filing/management of customer documentation and forms
Record Keeping: Maintain comprehensive notes and information regarding payment inquiries from various providers.
Billing Resolution: Resolve customer billing disputes, payment issues, and credit problems

Qualifications:

*High School Diploma/Equivalent

* Miniumn of 4 years experience in Workers Compensation Claims and Revenue Cycle Management
* Strong communication and customer service skills
* Ability to work independently while collaborating effectively with teams
* Excellent documentation and record-keeping abilities
* Problem-solving skills with attention to detail
* Proficiency in database management and information systems

* Strong problem-solving and analytical skills

This position requires a professional who can balance technical knowledge with exceptional interpersonal skills to ensure customer satisfaction while maintaining operational efficiency.

PI282500619