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Roman Music Therapy Services
Wakefield, Massachusetts - North Shore, United States
30+ days ago
Roman Music Therapy Services
Wakefield, Massachusetts - North Shore, United States
30+ days ago


Are you seeking an opportunity that exercises autonomy, praises your initiative, values your administrative capacity, and promotes meaningful interactions with customers and community partners? Do you thrive in an environment where you can wear many hats?

Roman Music Therapy Services, LLC is searching for a dynamic, people-focused, experienced, Customer Service Coordinator with an enthusiasm for putting customers first and a desire for growth in a fast-paced, human-centered organization.

From greeting families and customers in our music center to supporting the expansion of music therapy services to people of all ages and abilities in Massachusetts, this role provides an opportunity for you to use your exceptional administrative and customer service skills in a whole-hearted, supportive business environment.

Enrollment Coordination

The Customer Service Coordinator will exercise autonomy in managing interest and registration in our award-winning Sprouting Melodies program for young children and center-based, music-making programs for individuals with disabilities. This role will also be responsible for fielding inquires and following up on communications around our music therapy youth and teen groups. In conjunction with the administrative team, the Customer Service Coordinator will coordinate billing for these groups, contribute to outreach initiatives and act as a point person for families.

Administrative Duties

As the Customer Service Coordinator, you will work closely with the administrative and management team in completing administrative duties to develop new business opportunities and increase community engagement. As with any small business, specific duties will fluctuate and vary. This role will contribute to the overall management of our workspace in presenting its best self to our customers, community partners, and staff members.

Key Measures for Success:

Manages and increases program enrollments by creating a positive customer experience and nurturing relationship with clients/customers, families and stakeholders.

Successfully handles day-to-day and repeated administrative tasks in a systematic way with attention to detail, initiative and professionalism, tackling challenges and solving problems as they arise

Exemplifies the person-centered, mission-driven organizational culture at Roman Music Therapy Services through language and actions


  • A minimum of an Associate's Degree or equivalent is required
  • Advanced Microsoft Office skills, with an ability to become familiar with business-specific programs and software
  • Exceptional organizational, project-management and problem-solving skills with excellent multi-tasking abilities
  • Must be able to meet deadlines in a fast-paced, quickly changing environment
  • Friendly and professional demeanor
  • Willingness and desire to grow personally and professionally
  • A strong desire to be a part of a dynamic, fast-paced, transformative team environment
  • The person in this position must have a car and a valid driver license.

Job Information

  • Job ID: 58565185
  • Location:
    Wakefield, Massachusetts - North Shore, United States
  • Position Title: Customer Service Coordinator
  • Company Name: Roman Music Therapy Services
  • Industry: Multi-Service
  • Job Function: Administrative/Business Management
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: Associates Degree
  • Min Experience: 0-1 Year

Roman Music Therapy Services’ Board-Certified Music Therapists use music to transform lives, overcoming challenges with communication, understanding or socialization in children and adults. With music as a bridge, we uncover an individual’s potential, creating new connections, providing successful interactions and offering meaningful opportunities for growth. As the premier independent music therapy agency in Massachusetts, Roman Music Therapy Services has set the standard nationally for community-based and contractual m...

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