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U.S. Secret Service
Washington, DC, United States (hybrid)
16 days ago
U.S. Secret Service
Washington, Dist. Columbia, United States (hybrid)
16 days ago


The International Association of Chiefs of Police (IACP) is assisting the U.S. Secret Service with the recruitment process. 

This job originated on For the full announcement and to apply, visit Only applications submitted in USAJobs will be considered.

We will not retrieve resumes from the IACP Resume Bank

Application deadline: October 4, 2022.

The USSS is seeking a results oriented Chief Operating Officer to lead and oversee lines of business including financial stewardship, human capital management, contracting, agency strategy, enterprise governance, talent management, information technology, security, and facilities management. 

In collaboration with the Director and Deputy Director, you will deliver and improve business processes, develop marketing strategies, lead policy development, and guide an agency-wide unity of effort.

Job Responsibilities

The United States Secret Service (USSS) is seeking a Chief Operating Officer (COO) to plan and direct the organization’s business and programmatic activities.

The COO:

  • Serves as the principal administrator for the USSS, driving and improving business operations, developing and implementing policy and leading the execution of strategic initiatives.
  • Works cross-functionally with senior government leaders to execute the Director’s vision and strategy.
  • Oversees all lines of business program areas with a focus on improving performance, establishing management controls, and aligning budgetary and strategic planning efforts.
  • Provides guidance and leadership to promote government efficiencies, developing, and implementing policy, leveraging technological, commercial and organizational development that will enhance the organizational performance of the USSS. 
  • Requires insights into optimum organizational efficiency, emerging technology and business trends, and a proven ability to drive results through process improvements and the execution of strategy.

Well positioned candidates should possess experience managing large-scale, global operations and a solid foundation in communications, business and project management. As the COO, you would be entering into the most elite ranks of federal service and joining the world’s most historic law enforcement organization. In doing so, you would be dedicating yourself to one of the world’s most critical missions: ensuring the safety of the President of the United States and securing the Nation’s critical financial infrastructure.

USSS executives are eligible for situational telework, however, executives routinely report to Headquarters each day.  This includes executives who report to this position. 


(1) As a basic requirement for entry into the Senior Executive Service (SES), applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Technical Qualifications and Executive Core Qualifications listed below. The ideal candidate will have experience directing multiple organizational units, ensuring success of diverse major programs, evaluating and taking action to improve organizational performance and exercising policy making and other executive functions

(2) MANDATORY TECHNICAL QUALIFICATIONS (TQ): All applicants must submit a written narrative response to the following specific TQs. Please label and include your name on each page. Please give examples and explain how often you used your skills, the complexity of the knowledge possessed, the level of people you interacted with, and the sensitivity of the issues you handled managing a large public or private sector organization.  It is recommended that you draft your TQs in a word document and then upload into the system. Responses to address each TQ are limited to 2 pages each.

  • TQ1: Expert knowledge of and ability to plan, coordinate and participate in developing and implementing policies and procedures for a variety of complex business management programs to include financial management (programming, planning, budget and execution) human capital, acquisition, contract management and information technology. 
  • TQ2: Specialized experience representing top leadership in meetings and conferences with top governance and administrative oversight bodies, such as a Board of Directors, audit committees, or state, local, or federal oversight agencies. Demonstrated experience briefing these and other entities on oversight of resource utilization.

(3) MANDATORY EXECUTIVE CORE QUALIFICATIONS (ECQs):  All applicants who aren’t current SES, SES reinstatement eligible or SES certified by OPM must submit a written response to each of the following ECQs. Include your name on each page. Your narrative must address each ECQ separately and demonstrate the underlying competencies in the narrative. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertaken; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., number of employees supervised; size of budget managed; amount of money saved, etc.). Applicants should use the Challenge, Context, Action and Results (CCAR) format when responding to each ECQ. Your response should not exceed 10 pages, be typed in 12-point font with one-inch margins. It is recommended that you include 2 recent (not older than 10 years) examples per ECQ and draft your ECQs in a Word document before uploading into the system to ensure these guidelines are met. Information that exceeds these guidelines will not be reviewed. Detailed information on each ECQ, the underlying and fundamental competencies, sample narratives and a tips sheet for writing effective ECQs are available in the "Guide To Senior Executive Service Qualifications" at:

  1. Leading Change: The ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment. (Underlying Competencies: Creativity and Innovation, External Awareness, Flexibility, Resilience, Strategic Thinking, and Vision)
  2. Leading People: The ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. (Underlying Competencies: Conflict Management, Leveraging Diversity, Developing Others and Team Building)
  3. Results Driven: The ability to meet organizational goals and customer expectations. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. (Underlying Competencies: Accountability, Customer Service, Decisiveness, Entrepreneurship, Problem Solving and Technical Credibility)
  4. Business Acumen: The ability to manage human, financial and information resources strategically. (Underlying Competencies: Financial Management, Human Capital Management and Technology Management)
  5. Building Coalitions: The ability to build coalitions internally and with other Federal agencies, state and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals. (Underlying Competencies: Partnering, Political Savvy and Influencing/Negotiation)

Non-competitive applicants do not need to submit ECQ narratives, but you must clearly state your status in your resume and submit a written narrative response to the Technical Qualifications (TQ); not more than 2 pages per each TQ with a font size no smaller than 12 points. Proof of non-competitive eligibility is required. The agency has the option of considering you non-competitively or including you in the competitive process.

U.S. Secret Service executives predominately have post graduate level education.

Special Conditions and Work Environment

  • Occasional travel may be required
  • U.S. citizenship is required
  • Obtaining and maintaining a Top Secret clearance is required
  • Submitting to a pre-employment drug test is required

REQUIRED DOCUMENTS FOR THE APPLICATION PACKAGE: To receive full consideration, each applicant must submit the documents in the format as designated. Packages that do not include all of the required documents will not be forwarded for consideration.

The Qualifications Documents: Item 1 must be formatted using size 12 font, with 1-inch margins and must not exceed five (5) pages. Do not use borders, provide photos, or list a Social Security Number. Items 2 – 5 must be scanned and uploaded with your application no later than 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

  1. Resume – not to exceed 5 pages
  2. Current or former Federal civilian employees, please include your most recent SF-50: Notification of Personnel Action (SF-50), which shows series, grade, tenure (Box 24) and position occupied (Box 34).
  3. Written narrative response to address each Technical Qualification not to exceed 2 pages each; and
  4. Written narrative responses to address each Executive Core Qualifications (ECQ) not to exceed 2 pages each for a total of 10 pages; or

Proof of non-competitive eligibility (if applicable). Proof consists of an SF-50 showing career status in the SES or proof of certification of your Executive Core Qualifications (ECQs) from the Office of Personnel Management (OPM) administered Qualifications Review Board (QRB).

Non-Competitive Consideration: You are considered a non-competitive applicant if you are a current career Senior Executive, graduate of a Senior Executive Service (SES) Candidate Development Program (CDP) or an individual with SES reinstatement eligibility and your ECQs have been certified by the OPM QRB. You may be considered non-competitively for appointment to this position if you meet the mandatory technical qualifications requirements.

Job Information

  • Job ID: 65774126
  • Workplace Type: Hybrid
  • Location:
    Washington, Dist. Columbia, United States
  • Company Name For Job: U.S. Secret Service
  • Position Title: Chief Operating Officer
  • Industry: Federal Law Enforcement
  • Job Function: Law Enforcement - Chief Executive
  • Min Education: None
  • Min Experience: Over 10 Years
  • Required Travel: 10-25%
  • Salary: $135,468.00 - $203,700.00 (Yearly Salary)
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