Description

• Ensures all satellite, fiber or IP services are provisioned for the day accurately and on time
• Responsible for distribution, switching, and quality control monitoring of all full-time services
• Interacts with internal departments and outside service providers on a professional level
• Investigate and resolve satellite reception problems through verbal diagnostics with customer. Create tickets for any equipment failure to facilitate shipping requests, track progress made and close out when issue has been resolved
• Monitor services and remotely troubleshoot issues on all; onsite, fixed and mobile satellite transmission facilities
• Perform analysis of MPEG-2 transport streams for performance and anomalies
• Qualify the performance of an end-to-end satellite transmission with appropriate test/analysis equipment and audio/video monitoring system
• Work with other operations staff and other departments to provide operational assistance, diagnose problems, and avoid discrepancies
• Maintain client, vendor and partnership relationships
• Setup and authorize several different models of receivers and assist Cable TV affiliates in troubleshooting receive issues on our 24x7 Cable platform, using Commscope BNC Client
• Escalating requests for Dish Network service calls to proper department to get technician onsite for follow on issues unable to be resolved remotely
• Perform checklists on remote transmission facilities to check for anomalies or trends that could cause on air issues
• Take diagnostic and corrective actions to correct transmission problems associated with contribution or distribution signals
• Monitors Network signals and initiates corrective actions either with Transmission support or outside departments

Requirements

• Basic understanding of signal processing and conditioning of video, audio for both baseband and IP multicast streams, and data content for use in our live production facilities and streaming services
• Basic understanding of streaming technologies and workflows
• Demonstrates the ability to manage complex audio configurations, grooming multiple channels and making audio level adjustments when necessary
• Ability to communicate upwards with technically accurate information on equipment failures, operational problems, and on-air discrepancies
• Demonstrates the ability to make video level and color adjustments when necessary.
• Demonstrates the ability to manage complex audio configurations, grooming multiple channels and making audio level adjustments when necessary
• Required to participate in on-going training programs.
• Work nights, weekends and holidays
• Ability to prioritize and time manage issues and projects during their shift
• Basic knowledge and understanding of conceptual and engineering drawing sets
• Complies fully with company and/or departmental SOPs and any other stated policies
• Must be adept at understanding routine information and demonstrate comprehension through operational accuracy
• Typically has 3-5 years of experience in television broadcast, military or related field.
• Has awareness of digital distribution equipment used in audio and video satellite up linked and down linked television broadcast transmission.
• Has awareness of ASI & J2K fiber transport
• Has awareness of MPEG-2, MPEG4 or HEVC digital compression systems.
• Has awareness of encryption systems used for front-haul and back-haul transmission applications.
• Has basic knowledge of IP based transport (HLS, RTMP, unicast, multicast, etc.).
• Has basic knowledge Bonded-Cellular technology.
• Has basic knowledge of RF and use of test equipment, spectrum analyzers
• Is a modestly experienced technical individual contributor with good skills in working in a 24 X 7 technical operation
• Must have basic computer skills in Microsoft office applications.